Host

Position Overview: The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.

Accountabilities:

Ensures proper sanitation and food handling

Food & Beverage Quality Assurance

Accurate Food Presentation

Menu Knowledge

Rotation Seating

Prepared, in uniform & Punctual for Shift

Welcoming

Aware of Events & Specials

Friendly & Attentive Customer Service

Responsible Cash Handling

Service Speed

Store Events Spokesperson

Order Accuracy

Cleanliness

To Go Sales Person

Responsibilities:

Team Player

Team Communication

Performs assigned tasks

Continuous development of food & beverage product knowledge

Knowledge, Skills, Abilities:

Customer Service Skills

Basic Mathematical Computations Skills

Ability to maintain Professionalism at all times

Ability to communicate clearly

Ability to work well with others

Ability to multi-task