Medical Administrative Assistant

Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP (FDHS). With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking a skilled Office Administrative Assistant to join our team and support our mission. 

Description: We are seeking a highly organized and motivated individual to join our team as Medical Administrative Assistant for our busy gastroenterology office. The Medical Administrative Assistant supports the daily operations of the gastroenterology practice by performing a combination of front office administrative duties and limited back office clinical support. This role is primarily responsible for administrative and clerical functions such as scheduling, insurance verification, referrals, and patient record management. In addition, the position includes limited clinical duties, including rooming patients and taking vital signs. Candidates must have prior medical office experience and be fully bilingual in English and Spanish to support our diverse patient population.

Duties and Responsibilities: 

Clerical Support:

• Greet patients and visitors in a courteous and professional manner.

• Schedule appointments, procedures, and follow-up visits in accordance with physician protocols.

• Verify insurance coverage and eligibility prior to appointments.

• Obtain prior authorizations and process referrals as required by insurance carriers.

• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.

• Collect and post copayments, assist with billing inquiries, and update patient financial records.

• Answer multi-line phone system, relay messages, and respond to patient questions or route to the appropriate party.

• Assist with medical forms, requests for records, and documentation.

Back and Front Office Support:

• Escort patients to exam rooms and record vital signs including height, weight, blood pressure, pulse, and temperature.

• Document the chief complaint and basic intake information in the EMR system.

• Clean and restock exam rooms as needed.

• Support other front and back office operations as directed by the Office Administrator or clinical team.

• Collaborate with clinical and administrative staff to ensure seamless patient flow and efficient operations.

• Other duties as assigned. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management. 

Qualifications: 

• Highschool diploma or equivalent required. 
• 2 year of experience in a medical office setting required.
• Must be fully bilingual in English and Spanish (verbal and written communication).
• Experience with EMR systems and medical scheduling software preferred.
• Understanding of basic medical terminology and HIPAA HIPAA, OSHA, and Medicare compliance.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer service-oriented approach. 
• Proficiency in Microsoft Office software applications. 
• Knowledge of medical billing and coding procedures preferred. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Attention to detail and a commitment to maintaining high standards of professionalism and patient care. 
• Flexibility to adapt to changing priorities and responsibilities as needed.  

Physical Demands

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. 

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 

­When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!