Front Desk Coordinator

Front Desk Coordinator

Location: FDHS Westchase Gastroenterology

Description: We are seeking a highly organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.  

Our Culture: 

Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS offers comprehensive care across 30 locations in Florida. The team includes many “Top Doctors” recognized by Castle Connolly for their clinical excellence and dedication to the communities they serve. This is a great organization to be a part of, so come join the team!

Essential Duties: 

• Greet patients and visitors with a warm and welcoming demeanor
• Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
• Answer phone calls, take messages, and redirect calls as necessary
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Communicate effectively with patients, medical staff, and other team members 
• Comfort patients by anticipating patients’ anxieties and answering patients’ questions
• Verify insurance information, process patient balances, and reconcile copayments daily
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy 
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information  
• Maintain cleanliness and organization of the front desk and reception area
• Maintain operations by following policies and procedures, reporting needed changes
• Assist with other administrative tasks as assigned by management
• Other duties as assigned
  • Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management

 Qualifications:

• Bilingual in English and Spanish (required)
• High school diploma or equivalent (required)
• Previous experience in a medical office or healthcare setting (required)
• Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
• Proficiency in using scheduling software and electronic medical records (EMR) systems
• Ability to maintain professionalism and composure in stressful situations 
• Ability to collaborate effectively with colleagues and contribute to a positive work environment
• Willingness to adapt to changing priorities and work schedules as needed 

 Benefits: 

• Competitive salary commensurate with experience 
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays 
• Professional development opportunities
• Positive and collaborative work environment

Physical Demands:

The employee is frequently required to walk, sit, use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office noise levels. While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues.

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!