Eligibility Specialist

Eligibility Specialist

Department of Children and Families

Requisition: 884946

Miami, Florida

Open Competitive

What you will do:

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!

How you will make an impact:

The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The duties of a typical day are as follows:

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.
• Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Working with clients who may not take the necessary actions within the required time frame.
• Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
• Documenting all communications and contacts with clients.
• Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
• Computing and authorizing government assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
• Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
• This position may require face-to-face contact with clients.

Qualifications:

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure).
• Ability to attend an 8 - 12-week mandatory training course.

Additional Information/Requirements:

• All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process: Within 3 days of the link being sent by email, the assessment must be completed.
• – A test of typing speed, measuring both speed and accuracy.
• – A test to evaluate critical thinking, problem-solving ability, attention to detail and the ability to learn and apply new information.
• – A basic computer literacy test, assessing knowledge of internet browsers, email, chat, and word processing.
• – A test to assess personality traits.
• Hired candidates may be eligible for telework if they are employed with the department for a minimum of nine months, have completed training, and meet or exceed all performance expectations.
• Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.
• Incumbents may be expected to work during emergency situations or natural disasters.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

Job Type: Full-time

Pay: From $36,216.96 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Benefits:

Salary : $36,217