Document Indexing Specialist

About FCHC:

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary:

We are looking for a detail-oriented and highly organized Document Indexing Specialist to support our team in indexing faxed documents within ProviderFlow and Epic systems. This position is crucial to ensure that all faxed documents are correctly processed, indexed, and stored in the respective electronic health record (EHR) systems, making them easily accessible for healthcare providers and staff.

Role and Responsibilities:

• Review and process incoming faxed documents, ensuring they are correctly imaged and indexed into the Epic system
• Accurately enter patient demographics and accurately index faxed documents, ensuring they are categorized appropriately (e.g., lab results, patient correspondence, insurance documents) for easy retrieval
• Verify the accuracy and completeness of documents before they are uploaded to Epic, ensuring there are no discrepancies or missing information
• Work with the clinical teams to ensure all documents are indexed correctly and meet healthcare regulations (e.g., HIPAA compliance)
• Ensure faxed documents are properly linked to patient records in Epic, ensuring no documents are misplaced or lost
• Attach lab, imaging and consultation documents to the appropriate order
• Ensure timely processing of faxed documents to minimize delays in patient care
• Respond to requests for faxed documents by retrieving them from the ProviderFlow system and providing them in a timely manner
• Resolve any issues related to faxed documents, including missing or incorrectly indexed documents, and escalate to supervisor as needed
• Handle all patient information with confidentiality and in accordance with HIPAA guidelines

Qualifications and Education Requirements:

• Strong attention to detail with the ability to maintain accuracy in fast-paced environments
• Familiarity with healthcare systems, especially ProviderFlow and Epic
• Knowledge of document management best practices and indexing principles
• Understanding of healthcare regulations, including HIPAA compliance
• Proficiency with basic office software (e.g., Microsoft Office Suite)
• Excellent communication and organizational skills

Skills and Abilities:

• Knowledge of medical terminology and clinical documents
• Ability to handle sensitive patient information with confidentiality and discretion

Apply at www.fchcinc.org

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person