Senior IT Service Desk Analyst

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At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

• The IT Senior Service Desk Analyst operates as the senior most expert within the Company's IT Service Desk Team.

• This individual is responsible for providing second and third level technical support and being the primary escalation point of contact before escalations are made to other Company IT Services platform teams.

• The primary responsibility is the day to day performance of the Company's IT Service Desk, assuming responsibility for the overall performance of the Company's IT Service Desk and serves as a coach/mentor to other team members.

• The IT Senior Service Desk Analyst informs management of critical issues regarding personnel, performance, client perception, and works closely with co-workers to ensure consistent, high quality, friendly service.

• The IT Senior Service Desk Analyst ensures every incident ticket has a corresponding, correct Knowledge Base article,

• performs continual improvement suggestions for ticketing system

• assists the manager with ITIL compliance as it relates to the Company's IT Service Desk.

• Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment.

• Must demonstrate the eagerness and ability to learn and must work well in a team environment.

• Three (3) years or more of experience as a Service Desk Analyst or equivalent position

• Install, configure, and maintain end user workstation hardware, software, and peripheral devices

• Experience with Windows Server 2008 Active Directory

• Solid Microsoft Windows 7 operating system

• Solid understanding of Microsoft Office 2010/2012

• Solid understanding of Multifunction Printers/Copiers and desktop printers

• Solid understanding of Networking. DNS, WINS and DHCP

• Solid understanding of Web/Videoconferencing Applications

• Basic understanding of VPN

• Basic understanding of Macintosh Computers

#LI-TZ1

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.