Service Representative - (0n-site) Stuart, FL

Job Summary

JOB DESCRIPTION

Serve as the dedicated on-site customer service representative for a major account group, providing daily support on the customer's premises. This position is contractually required and specified in the Request for Proposal (RFP).

Essential Functions

• Customer Support: Resolve claims and enrollment issues; provide benefits education tailored to account needs
• Stakeholder Communication: Inform Marketing & Sales of service issues and renewal risks; coordinate with Account Coordinator on timely resolution of policies, procedures, and mandates
• Relationship Management: Build and maintain professional relationships with group administrators and employees
• Reporting & Analysis: Develop tracking systems and reports to measure satisfaction and identify improvement opportunities
• Enrollment Support: Conduct Open Enrollment meetings and create educational materials (newsletters, benefits guides)
• Compliance: Attend mandatory training and meetings; perform additional duties as assigned
  
  

Experience

Required Qualifications

• 3–5 years in service, sales, or marketing (healthcare preferred)
• Demonstrated expertise in health insurance benefits, claims processing, and BCBSF procedures
• Proficiency with relevant systems
  
  

Education

• High school diploma or GED
  
  

Preferred Qualifications

• Group health program administration or servicing experience
• Knowledge of BCBSF's managed care delivery functions
• Presentation and facilitation skills
• Bilingual capability
• Local residency; willingness to travel to Jacksonville office as needed
  
  

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program
  
  

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $24 - $38

Typical Hourly Pay Range: $24 - $30

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.