What are the responsibilities and job description for the Florida Blue - Sr. Customer Experience Analyst position at Florida Blue?
Job Summary
Associate data scientists should be able to understand business problems, design analytical approach, develop and evaluate predictive models. They apply knowledge of statistics, data modeling, machine learning and advanced mathematics to recognize data patterns and produce solutions. The Associate Data Scientist proactively seeks to develop their skillsets and provide value-added support within the Data Science team.
Essential Functions
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
- Communication & Project Ownership
* Support large projects, and manage smaller projects in their entirety
* Partner with senior team members to assess customer needs and define business questions.
* Interpret results and insights in a clear and concise manner.
* Work on multiple concurrent projects and accommodate frequent interruptions and changing priorities
* Effectively participate in meetings with customers and emerging ability to guide discussion and decision making.
(30%) - Data Analysis
* Identify, define and translate business needs/problems into analytical questions.
* Understand data sources and limitations, warehousing system and the impact of the data on business decisions.
* Identify, retrieve, and manipulate data from internal and external datasets.
* Apply statistical and computational methodologies to provide actionable insights and identify opportunities that optimize quality, consumer experience, and healthcare costs.
* Assist with the development of scalable, efficient, and automated processes for large scale data analyses and model development, validation, and implementation.
(60%) - Reporting & Other
* Contribute to technical reports, white papers, and publications.
* Stay current on new processes and technology in Data Science and communicate findings to team
* Support other team members as needed
* Develop and maintain documentation
(10%)
Qualifications
Required Work Experience
2 years related work experience. Experience Details: Data Scientist or similar role
Required Management Experience
No supervisory/management experience required
Required Education
Related Bachelor's degree or additional related equivalent work experience Data Science, Applied Mathematics, Computer science (e.g. specialization: Machine learning/Artificial Intelligence /Visualization, databases, and Big Data), Statistics, Epidemiology, Health Services Research, or closely related field with Data Science specialization
Additional Required Qualifications
Requires experience with statistical packages - 1-2 years of SAS/R/Python, SAS EG, and SAS EM. Also requires experience in SQL
Strong analytical and problem solving skills
Willingness and ability to support medium/large projects, and manage smaller projects in their entirety
Ability to partner with senior team members to assess customer needs and define business questions. Emerging ability to influence customers to take action on analytical insights.
Ability to communicate results and insights, both verbally and written (including visual graphics), in a clear and concise manner to a non-technical audience.
Must have applied experience with advanced statistics e.g. predictive analytics models
Must have applied experience in Machine Learning
Must have experience in visual analytics
Excel/PowerPoint skills
Must have strong teamwork and collaborative skills
Proven ability to meet and exceed deadlines
Strong decision making ability
Strong written and oral communication skills
Preferred Education
Master's degree Applied Mathematics, Computer science (e.g. specialization: Machine learning/Artificial Intelligence /Visualization, databases, and Big Data), Statistics, Epidemiology, Health Services Research, or closely related field with Data Science specialization
Additional Preferred Qualifications
Experience in Big Data - e.g. Hadoop
Experience with other tools -e.g. Tableau, R, and Netezza
Business Intelligence tool development
Other programming experience - Java, Perl, Python, UNIX/Linux scripting
Healthcare, medical, or pharmaceutical work experience
Experience with analysis around quality, consumer experience, and healthcare costs
SAS certification
Experience in consumer analytics
Experience in business analytics
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Annualized Salary Range: $74,200 - $120,500
Typical Annualized Hiring Range: $74,200 - $92,700
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
Florida Blue is an Equal Opportunity Employer - Protected Veteran/Disabled
Salary : $74,200 - $120,500
