What are the responsibilities and job description for the Case Intake Coordinator position at Florida Atlantic University?
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Position Summary:
Florida Atlantic University is seeking a Case Intake Coordinator - Boca Raton, FL.
The Case Intake Coordinator plays a critical role in supporting Florida Atlantic University’s Office of Civil Rights and Title IX (OCR9) by managing the intake, assessment, and coordination of reports and complaints within the office’s purview. Reporting to the OCR9 Executive Director and Associate Director, this position ensures that reports are handled promptly, accurately, and in compliance with applicable federal and state laws, including Title VI, Title VII, and Title IX, as well as university policies and procedures.
The Case Intake Coordinator serves as a central point of contact for OCR9 case intake, working closely with the investigative team to determine jurisdiction, coordinate case assignments, and facilitate timely progression of cases through the investigative workflow. This role requires strong analytical judgment, discretion, and communication skills to support compliance efforts, provide guidance to the university community, and promote a fair, consistent, and trauma-informed response to reports and complaints.
Summary of Responsibilities:
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications:
A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Pursuant to Fla.Stat.112.219, work experience may serve in lieu of a degree requirement, but may not substitute for any required licensure, certification, or registration required for the position.
Moderate to advance computer skills.
Experience working in a higher educational setting.
Strong communication skills
Salary:
$50,000 - $55,000 annually.
Exempt Administrative, Managerial, Professional (AMP)
College or Department:
Office of University Compliance
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8am - 5pm.
Application Deadline:
2026-05-18
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Case Intake Coordinator - Boca Raton, FL.
The Case Intake Coordinator plays a critical role in supporting Florida Atlantic University’s Office of Civil Rights and Title IX (OCR9) by managing the intake, assessment, and coordination of reports and complaints within the office’s purview. Reporting to the OCR9 Executive Director and Associate Director, this position ensures that reports are handled promptly, accurately, and in compliance with applicable federal and state laws, including Title VI, Title VII, and Title IX, as well as university policies and procedures.
The Case Intake Coordinator serves as a central point of contact for OCR9 case intake, working closely with the investigative team to determine jurisdiction, coordinate case assignments, and facilitate timely progression of cases through the investigative workflow. This role requires strong analytical judgment, discretion, and communication skills to support compliance efforts, provide guidance to the university community, and promote a fair, consistent, and trauma-informed response to reports and complaints.
Summary of Responsibilities:
- Oversees the online University reporting database and manages the OCR9 case reporting log.
- Manages intake, processing, and assignment of all Title IX and Civil Rights reports and complaints filed with OCR9.
- Works closely with OCR9 investigative team to assess which reports fall within OCR9's jurisdiction.
- Responsible for evaluating and analyzing reports and complaints, including setting up intake case folders, initiating outreach communications, and gathering relevant information to determine whether cases proceed to investigation or are redirected to appropriate university departments.
- Completes Intake Analysis, Safety/Risk Assessments and prepares written analyses of reports and complaints.
- Prepares and sends out Notice of Investigation to Complainants and Respondents; Holds Pre-Investigation Meetings with Complainant and Respondent.
- Coordinates with Student Affairs, FAU PD, Victim Services, Respondent Services, CAPS, Employee Relations, and other appropriate offices related to Title IX and Civil Rights reports and investigations.
- Plans and coordinates interim and informal supportive measures for students and others when appropriate.
- Conducts Informal Resolutions as needed.
- Provides clear, accurate guidance to University community members on OCR9 and Title IX matters.
- Demonstrates strong multitasking skills and manages a diverse caseload effectively.
- Communicates policies and and procedures clearly, showcasing excellent oral and written communication skills, including strong writing proficiency.
- Perform additional job-related duties as assigned.
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications:
A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Pursuant to Fla.Stat.112.219, work experience may serve in lieu of a degree requirement, but may not substitute for any required licensure, certification, or registration required for the position.
Moderate to advance computer skills.
Experience working in a higher educational setting.
Strong communication skills
Salary:
$50,000 - $55,000 annually.
Exempt Administrative, Managerial, Professional (AMP)
College or Department:
Office of University Compliance
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8am - 5pm.
Application Deadline:
2026-05-18
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.
Salary : $50,000 - $55,000