Environmental Services Associate - Night

Position Summary

The Environmental Services Associate position works night and evening shifts and is responsible for maintaining a clean, safe, and welcoming environment throughout The Florida Aquarium (TFA) during evening hours. This role plays a critical part in supporting guest experience, staff operations, and ensuring all public, back-of-house, and animal support areas meet cleanliness and sanitation standards for the next day’s guests, staff, and special programs. 

Essential Position Functions

• Perform daily cleaning of all public, staff, and operational areas, including galleries, hallways, restrooms, offices, break rooms, etc.
• Sweep, mop, vacuum, and maintain floors (bonneting, carpet extracting, remove gum, stripping, waxing and buffing) to ensure a clean and safe environment.
• Performs emergency cleaning requests by team members or customers as needed
• Conducts regular inspections of all guest areas to ensure cleanliness standards are maintained, performing spot cleaning as necessary 
• Cleans areas using one or more of the following methods: scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies and/or emptying trash receptacles 
• Assists team members in achieving customer service objectives by performing tasks as required (crowd control, information, etc.) 
• Work collaboratively with supervisors, managers and fellow ES team members to meet daily cleaning timelines
• Provides customers service needs for guests with regards to information, directions or assistance as requested 
• Delivers extraordinary customer service to all aquarium guests and internal customers
• Complete special tasks assigned by supervisor or manager (high-dusting, cleaning baseboards, cleaning windows, etc.)
• Maintain clean and orderly working areas, supplies, and equipment within the ES department; report any unusual smells, leaks, and/or equipment noises
• Support special events and programs as needed
• Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Perform all other duties as assigned or required

Education Requirements and Technical Skills

• High school diploma or GED equivalent is preferred
• Work experience in guest services industry is preferred 
• Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures
• Knowledge of cleaning chemicals and techniques

Competencies

• Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities. 
• Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions. 
• Professional/Technical Knowledge and Competency — Remains current on developments in the field within and outside the organization; maintains proficiencies.
• Communication (oral and written) — Effectively expresses ideas verbally and non-verbally and actively listens to individuals and groups; prepares and focuses presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other formats.
• Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments.  Provides consistent and timely work free of errors and omissions.  Demonstrates good time management skills by using time effectively and efficiently.  Arrives at work and meetings on time.  Takes responsibility for actions and behavior and learns from experiences.
• Concern for Detail — Pays attention to every portion of any task, down to the smallest item.
• Quality — upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts.
• Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary 
• Work Standards — Applies high performance standards to all work-related activities.

Typical Physical Requirements

• Standing (8 hours per day) 
• Walking (8 hours per day) 
• Bending/Stooping — Continuously 
• Squatting — Frequently 
• Climbing stairs — frequently 
• Climbing heights (10’) — occasionally 
• Reaching above shoulders — frequently 
• Kneeling — Frequently
• Pushing/Pulling — Frequently
• Carrying (up to 50 lbs.) — frequently
• Lifting (up to 50 lbs.) — frequently 
• Using hands for repetitive movements — Right Left / Simple Grasping
• Exposure to marked changes in temperature and humidity 
• Exposure to dust, fumes and gases
• Works in and around animal enclosures 
• Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
• More than normal talking
• Flexibility in working weekends and evenings
• Flexibility in working holiday
• Ability to work early morning shifts consistently.