What are the responsibilities and job description for the Appliance Technician position at Florida Appliance Pros?
Company Description Florida Appliance Pros provides fast, reliable residential appliance repair services throughout South Florida, focusing on refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves, and more. The company is known for honest recommendations, quality workmanship, transparent pricing, and exceptional customer service. Experienced technicians work on most major appliance brands, helping homeowners quickly restore the performance and safety of their appliances. Florida Appliance Pros handles both urgent repairs and routine maintenance with a commitment to efficiency and professionalism. As a growing company, it is building a team of skilled technicians who take pride in craftsmanship and delivering five-star service on every visit.
Role Description This is a full-time remote role for an Appliance Technician serving customers across South Florida. The Appliance Technician will diagnose and repair a variety of residential appliances, including refrigeration, laundry, and cooking equipment, following company standards and safety guidelines. Daily tasks include reviewing service requests, traveling to customer locations, performing thorough inspections, explaining findings and repair options, and completing repairs with accurate parts usage and documentation. The technician will communicate clearly with customers, collect necessary information and signatures, maintain organized records using mobile tools or apps, and coordinate with the office team to schedule and follow up on service calls. The role also involves recommending preventive maintenance, identifying opportunities for improved service, and consistently delivering professional, courteous, and timely support.
Qualifications
Role Description This is a full-time remote role for an Appliance Technician serving customers across South Florida. The Appliance Technician will diagnose and repair a variety of residential appliances, including refrigeration, laundry, and cooking equipment, following company standards and safety guidelines. Daily tasks include reviewing service requests, traveling to customer locations, performing thorough inspections, explaining findings and repair options, and completing repairs with accurate parts usage and documentation. The technician will communicate clearly with customers, collect necessary information and signatures, maintain organized records using mobile tools or apps, and coordinate with the office team to schedule and follow up on service calls. The role also involves recommending preventive maintenance, identifying opportunities for improved service, and consistently delivering professional, courteous, and timely support.
Qualifications
- Technical skills in diagnosing, repairing, and maintaining common residential appliances (refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves).
- Ability to use diagnostic tools, electrical testing equipment, and standard hand and power tools safely and accurately.
- Strong customer service, communication, and interpersonal skills to explain issues and solutions in clear, friendly language.
- Solid time management, organization, and problem-solving skills to handle multiple service calls efficiently.
- Comfort using mobile devices, apps, or service software for scheduling, navigation, documentation, and parts ordering.
- Valid driver’s license, clean driving record, and reliable transportation for in-field service work.
- Previous experience as an appliance technician or in a related technical trade is strongly preferred.
- Ability to lift and move appliances as needed, and to work safely in customer homes and varied environments.
- High school diploma or equivalent; technical training, trade school, or manufacturer certifications are a plus.
- Commitment to professionalism, safety, and adherence to company policies, including background and reference checks as required.