What are the responsibilities and job description for the Front Office - Primary Care position at Florence Health?
About the Role
We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations.
In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor.
This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment.
What You’ll Do
- Greet patients and manage front desk operations with professionalism and warmth
- Handle patient check-in and check-out, ensuring accurate demographic and insurance information
- Verify insurance eligibility and support basic billing-related processes
- Schedule appointments and manage provider calendars efficiently
- Answer phones, respond to patient inquiries, and route messages appropriately
- Maintain accurate documentation within the electronic health record (Athena preferred)
- Communicate effectively with clinical staff to support smooth patient flow
- Manage administrative tasks including scanning, filing, and record maintenance
- Use practice systems and technology efficiently to support daily operations
- Contribute positively to a collaborative, respectful, and patient-focused office environment
What We’re Looking For
- Previous front desk or medical office experience required
- Experience with insurance verification and basic billing processes
- EHR experience required
- Highly comfortable using computers and office technology
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Professional, dependable, and able to manage multiple tasks at once
- Team-oriented mindset with a strong focus on patient experience
Why Join
- Immediate start in a well-established, busy medical practice
- Opportunity to play a key role in patient experience and daily clinic operations
- Supportive, team-oriented environment
- Consistent schedule in a stable practice setting
Schedule & Compensation
- Schedule:
Monday-Friday (full-time)
- Pay:
$12-$14/hour, based on experience
\nSalary : $12 - $14