What are the responsibilities and job description for the Teller position at Florence Bank?
Teller Regular Full-Time Easthampton Office, Easthampton, MA, US
Requisition ID: 2094 Salary Range: \$19.00 To \$22.50 Hourly
Compensation For This Position Is Commensurate With Experience. The
posted range is intended to provide a general estimate and does not
Guarantee a Specific Rate Of Pay. Primary Accountabilities /
Responsibilities: Performs any functions necessary within the scope of
authority and expertise, to provide the highest levels of customer
service and responsiveness to our customers. Superior Service Quality
Ensures excellence in customer service and always maintain service
standards. Acts as a resource to identify customer servicing issues so
that a resolution can occur, and customer\'s relationship is retained.
Responds to customer requests, problems, and/or complaints, and ensure
the proper hand-off to the appropriate person to assist if applicable.
Develops and maintains a working knowledge of our bank products and
services and recognizes a customer\'s potential product/service need.
Recognizes opportunities to suggest/cross-sell other Bank services to
customers. Operations Performs a variety of transactions to service the
customer including processing deposits, withdrawals, payments, cash,
checks, and credit card advances. Participates in individual, team, and
Bank goals as set by the branch manager. Adheres to internal
controls/policies regarding audit, dual control, security, regulatory
compliance, cash limits and robbery procedures which protect the Bank,
employees, and customers. Ensures that BSA procedures are being properly
followed. Answers phone and in-person account inquiries. Accounts for
all money in individual cash drawer and balances transactions daily.
Security Ensure the prevention of fraudulent activities through
adherence to Bank policies and procedures. Adhere to branch security
procedures detailed in the HFG security manual. Ability to work in a
constant state of alertness and in a safe manner. Education And
Experience: High school diploma/GED required Cash handling experience
Preferred Computer Skills Required Knowledge Of Microsoft Products a
plus Customer service experience is a plus Fluency in a second language
is a plus Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge,
skill, and/or ability required. Any physical demands or work conditions
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
Requisition ID: 2094 Salary Range: \$19.00 To \$22.50 Hourly
Compensation For This Position Is Commensurate With Experience. The
posted range is intended to provide a general estimate and does not
Guarantee a Specific Rate Of Pay. Primary Accountabilities /
Responsibilities: Performs any functions necessary within the scope of
authority and expertise, to provide the highest levels of customer
service and responsiveness to our customers. Superior Service Quality
Ensures excellence in customer service and always maintain service
standards. Acts as a resource to identify customer servicing issues so
that a resolution can occur, and customer\'s relationship is retained.
Responds to customer requests, problems, and/or complaints, and ensure
the proper hand-off to the appropriate person to assist if applicable.
Develops and maintains a working knowledge of our bank products and
services and recognizes a customer\'s potential product/service need.
Recognizes opportunities to suggest/cross-sell other Bank services to
customers. Operations Performs a variety of transactions to service the
customer including processing deposits, withdrawals, payments, cash,
checks, and credit card advances. Participates in individual, team, and
Bank goals as set by the branch manager. Adheres to internal
controls/policies regarding audit, dual control, security, regulatory
compliance, cash limits and robbery procedures which protect the Bank,
employees, and customers. Ensures that BSA procedures are being properly
followed. Answers phone and in-person account inquiries. Accounts for
all money in individual cash drawer and balances transactions daily.
Security Ensure the prevention of fraudulent activities through
adherence to Bank policies and procedures. Adhere to branch security
procedures detailed in the HFG security manual. Ability to work in a
constant state of alertness and in a safe manner. Education And
Experience: High school diploma/GED required Cash handling experience
Preferred Computer Skills Required Knowledge Of Microsoft Products a
plus Customer service experience is a plus Fluency in a second language
is a plus Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge,
skill, and/or ability required. Any physical demands or work conditions
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
Salary : $19 - $23