What are the responsibilities and job description for the Senior Teller, Allen Street position at Florence Bank?
Senior Teller, Allen Street Regular Full-Time Requisition ID: 1762 Allen
Street Office, Springfield, MA Salary Range: \$19.77 To \$26.01 Hourly
Are you looking for an employer that provides 4 weeks of PTO and
benefits upon hire, focuses on advancement opportunities, and has an
overall average employee tenure of a decade? With tuition reimbursement,
wellness incentives, and a 401K plan with dollar-for-dollar match,
Florence Bank has it all! At Florence Bank, we offer: Competitive salary
Generous paid time off 12 paid holidays Dynamic work culture Fun work
environment Weekly pay schedule Medical, dental, vision and life
insurance upon hire 401K plan with dollar-for-dollar match Profit
sharing bonus after two full calendar years of employment Robust
wellness program with monetary incentives \$5,000 tuition reimbursement
each calendar year. Position Summary: Handles various customer
transactions in a courteous, professional, and accurate manner. Provides
support to the Teller Operations Manager and acts as a resource for
tellers to ensure efficient operation of the teller line. Essential
Functions: Consistently provides superior professional service to
internal and external customers. Consistently meets expectations of
teamwork, punctuality, and regular, reliable attendance. Has a clear
understanding of all policies; performs normal teller duties. Approves
policy exceptions, overrides transactions, and responds to customer
complaints. Assists tellers in resolving balancing discrepancies,
customer problems, researching and resolving errors, and handling
unusual transactions. Assumes all responsibilities of the Teller
Operations Manager in his/her/their absence. Creates awareness about
bank products and services and refers customers to appropriate
employees. Assist in balancing/trouble shooting cash recyclers, weekly
cash ordering/shipments, and all monthly audits. Coaches and develops
Tellers by providing timely feedback. Oversees tellers to ensure
compliance with bank policies and procedures. Provides feedback to the
Teller Operations Manager on a regular basis. Maintains a working
knowledge of the BSA requirements and related policies and procedures.
Prepares a complete and accurate record for each cash transaction in
excess of \$10,000. Processes foreign currency purchases and sales. May
perform customer service-related services. Provides support to all
branches. Other Responsibilities: Assumes additional responsibilities,
as requested.Education, Experience, and Skills Required: The following
Skills, Experience, Or Background Are Necessary (with Or Without
accommodation) for this position. High school diploma or GED; CFT or
additional college courses preferred. Minimum of two (2) years teller
experience. Experience in a customer service-related position. Excellent
communication and interpersonal skills. Strong knowledge of current
technology and ability to adapt to changing technology. Physical
Demands/Conditions Requirements: General office environment. Stands for
an extended period (up to 7.5 hours per day). Counts cash/coin for an
extended period (up to 6 hours per day). Uses computer keyboard to enter
transactions or obtain account information (up to 3 hours per day).
Carries bags of coin (up to 25 pounds). Ability to wear headphones/head
set for extended periods of time to communicate with drive-up bank
customers. Equipment Used: General office equipment. In addition to
being responsible for completing an accurate CTR, Tellers are
responsible for properly identifying all bank customers in accordance
with the bank?s Customer Identification Program. All employees handling
customer accounts and transactions have a duty to report apparent
suspicious activity and OFAC matches to the BSA Officer and the Security
Officer.
Street Office, Springfield, MA Salary Range: \$19.77 To \$26.01 Hourly
Are you looking for an employer that provides 4 weeks of PTO and
benefits upon hire, focuses on advancement opportunities, and has an
overall average employee tenure of a decade? With tuition reimbursement,
wellness incentives, and a 401K plan with dollar-for-dollar match,
Florence Bank has it all! At Florence Bank, we offer: Competitive salary
Generous paid time off 12 paid holidays Dynamic work culture Fun work
environment Weekly pay schedule Medical, dental, vision and life
insurance upon hire 401K plan with dollar-for-dollar match Profit
sharing bonus after two full calendar years of employment Robust
wellness program with monetary incentives \$5,000 tuition reimbursement
each calendar year. Position Summary: Handles various customer
transactions in a courteous, professional, and accurate manner. Provides
support to the Teller Operations Manager and acts as a resource for
tellers to ensure efficient operation of the teller line. Essential
Functions: Consistently provides superior professional service to
internal and external customers. Consistently meets expectations of
teamwork, punctuality, and regular, reliable attendance. Has a clear
understanding of all policies; performs normal teller duties. Approves
policy exceptions, overrides transactions, and responds to customer
complaints. Assists tellers in resolving balancing discrepancies,
customer problems, researching and resolving errors, and handling
unusual transactions. Assumes all responsibilities of the Teller
Operations Manager in his/her/their absence. Creates awareness about
bank products and services and refers customers to appropriate
employees. Assist in balancing/trouble shooting cash recyclers, weekly
cash ordering/shipments, and all monthly audits. Coaches and develops
Tellers by providing timely feedback. Oversees tellers to ensure
compliance with bank policies and procedures. Provides feedback to the
Teller Operations Manager on a regular basis. Maintains a working
knowledge of the BSA requirements and related policies and procedures.
Prepares a complete and accurate record for each cash transaction in
excess of \$10,000. Processes foreign currency purchases and sales. May
perform customer service-related services. Provides support to all
branches. Other Responsibilities: Assumes additional responsibilities,
as requested.Education, Experience, and Skills Required: The following
Skills, Experience, Or Background Are Necessary (with Or Without
accommodation) for this position. High school diploma or GED; CFT or
additional college courses preferred. Minimum of two (2) years teller
experience. Experience in a customer service-related position. Excellent
communication and interpersonal skills. Strong knowledge of current
technology and ability to adapt to changing technology. Physical
Demands/Conditions Requirements: General office environment. Stands for
an extended period (up to 7.5 hours per day). Counts cash/coin for an
extended period (up to 6 hours per day). Uses computer keyboard to enter
transactions or obtain account information (up to 3 hours per day).
Carries bags of coin (up to 25 pounds). Ability to wear headphones/head
set for extended periods of time to communicate with drive-up bank
customers. Equipment Used: General office equipment. In addition to
being responsible for completing an accurate CTR, Tellers are
responsible for properly identifying all bank customers in accordance
with the bank?s Customer Identification Program. All employees handling
customer accounts and transactions have a duty to report apparent
suspicious activity and OFAC matches to the BSA Officer and the Security
Officer.
Salary : $20 - $26