What are the responsibilities and job description for the Customer Service Representative/Warehouse Associate position at Floral Supply Syndicate?
```Duties:```
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Upsell products or services to customers when applicable
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
```Qualifications:```
- Excellent communication skills in English (both verbal and written)
- Fluent in Spanish is a plus
- Proven experience in customer service or a related field
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is preferred but not required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are a motivated individual who enjoys interacting with customers and providing top-notch service, we would love to hear from you. Join our team of dedicated professionals and take your customer service career to the next level. Apply now!
Job Type: Full-time
Pay: From $17.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $17