Human Resources and Office Manager

Human Resources and Office Manager

Who is Flora Legal Group?

We are a team of passionate immigration professionals providing guidance and hope by advocating for and empowering all people to build a prosperous future. We see a future where the immigrant community is welcomed and valued, creating a better world for generations to come.

Our core values are Honesty, Servant-Hearted, Advocacy, Undaunted, Team Member Wellbeing, and One Team, One Dream. For more information about our law firm, we invite you to visit www.floralegalgroup.com.

Job Summary

Flora Legal Group is an Indianapolis-based immigration firm committed to serving the immigrant community. We are seeking a Human Resources and Office Manager with a heart and passion to help immigrants and a desire to thrive in a large, team-oriented immigration practice. This role will provide day-to-day leadership and oversight of the firm's human resources and office administration functions with a focus on payroll, benefits administration, leave management, team member relations, performance management, office operations, facilities coordination, and administrative staff supervision. This position is fully onsite (typically from 8am-5pm) and based in our office in Indianapolis, Indiana.

Responsibilities and Duties

Administrative Team Leadership

• Directly supervise the firm's administrative support staff including mail, filing, and records management.
• Provide leadership, coaching, accountability, and professional development to direct reports;
• Establish, monitor, and improve departmental KPIs, workflows, and performance standards;
• Conduct regular one-on-one meetings, performance evaluations, and performance management activities with direct reports;
• Analyze workloads, staffing needs, and operational processes and provide recommendations for improvement;

Human Resources Administration

• Serve as the primary day-to-day point of contact for team members and managers regarding human resources matters and office operations;
• Administer the firm's human resources functions, including payroll, benefits administration, leave administration, personnel records management, and policy implementation;
• Administer team member benefits, 401(k), workers' compensation, unemployment matters, and related vendor relationships;
• Maintain personnel records and ensure compliance with applicable federal, state, and local employment laws and regulations;
• Oversee administrative aspects of the team member lifecycle, including personnel changes, records maintenance, and compliance activities;
• Serve as the primary administrator for Paylocity, Deel, and other assigned human resources systems;

Team Member Relations and Performance Management

• Partner with managers to address team member performance concerns, accountability issues, corrective action, and team member relations matters;
• Consult with supervisors regarding performance management, coaching, and termination-related matters;
• Escalate complex team member relations matters and sensitive human resources issues to the Chief Administrative Officer as appropriate;
• Assist with performance review processes, goal tracking, and related documentation;

Administrative Operations and Process Improvement

• Develop, document, implement, and maintain administrative and human resources processes, workflows, and standard operating procedures in partnership with the Chief Administrative Officer;
• Lead initiatives to improve office organization, filing systems, records management, and document retention practices;
• Identify opportunities to automate processes, leverage technology, improve efficiency, and strengthen accountability;
• Coordinate office operations, facilities-related matters, vendors, and administrative services as assigned.

Strategic Partnership and Compliance

• Partner closely with the Chief Administrative Officer on organizational initiatives, workforce planning, policy development, and strategic human resources decisions;
• Assist with audits, regulatory filings, insurance renewals, compliance activities, and other administrative projects as assigned;
• Prepare reports, metrics, and data to support leadership decision-making and organizational planning;
• Support firm leadership with special projects, operational initiatives, and continuous improvement efforts.

Qualifications and Skills

• Bachelor's degree in HR, Business Administration, Management, or a related field preferred (or equivalent combination of education and experience).
• Minimum of five (5) years of progressively responsible experience in human resources, office management, administrative operations, or a related field.
• Proficiency in Microsoft Office Suite and the aptitude to quickly learn and effectively utilize new technology platforms.
• Prior experience supervising team members and holding team members accountable to performance expectations and operational goals.
• Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.
• Demonstrated successful experience with the duties listed in our job description.
• Solid ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Above-average verbal and written communication skills with the ability to effectively communicate with team members at all levels of the organization.
• Adept at interacting with clients and team members from diverse cultures and backgrounds in a professional, respectful, and welcoming manner.

Company Benefits

• SmartDollar Financial Wellness and Planning Program
• 120 hours PTO (prorated) in year 1 8 paid holidays
• Medical, Dental, Vision insurance through Anthem (75% employer contribution)
• LTD and life insurance through Principal (100% employer-paid)
• American Funds 401(k) with up to 4% employer match

Please respond with a resume for immediate consideration. Cover letters tailored to our firm and this position are also welcomed.

*Please note that compensation is determined based on years and depth of relevant experience. Please see the posted salary range before applying.