eCommerce Sales CSR

Corporate Office Environment

Our corporate headquarters reflects the energy and ambition of our growing organization. Designed with a modern, forward-thinking aesthetic, our offices provide a dynamic and collaborative environment where ideas move fast and teams work seamlessly together.

Employees enjoy top-of-the-line accommodations, including:

• On-site fitness center (Gym) to support health and wellness

• Game room designed to encourage team connection and recharge breaks

• Fully equipped kitchen and gathering space for team lunches and collaboration

• Brand-new ergonomic furniture and thoughtfully designed workstations

• Open, modern layout with updated technology and professional meeting spaces

We believe great work happens in great environments. Our corporate space is built to inspire creativity, support productivity, and foster strong cross-functional partnerships across Merchandising, Purchasing, Marketing, Operations, and Finance.

Summary/objective 

Responsible for working directly with customers and support eCommerce sales

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answering phone calls
• Enter orders into RollMaster
• Processing orders
• Working with vendors to ensure stock and delivery times
• Processing samples orders for customers
• Work with vendors and sales representatives to reconcile pricing discrepancies
• Assisting the eCommerce teams with closing/finalizing orders

Competencies

• Analytical Thinking - Applies logic to solve problems and get the job done
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed

Supervisory responsibilities:      None

Work environment:                      Office environment, temperature-controlled

Physical demands:                        Primarily a desk job

                                                          Must be able to lift up to 20 pounds occasionally

Travel required:                             None

Required education and experience:

• High School Diploma, GED, or equivalent
• Microsoft Office, Excel, Word and/or Google Suite
• Database administration

Preferred education and experience:

• RollMaster knowledge
• Adobe Acrobat
• Working in retail, and or resale environment
• Flexibility with a variety of assigned tasks