Call Center Representative

Floor Nation is a multi-brand flooring platform that provides centralized support services to a growing network of locally operated flooring companies. Through shared expertise in all areas of the business, Floor Nation enables its partner brands to focus on delivering exceptional service and craftsmanship in their local markets. By combining local brand strength with centralized resources, Floor Nation is in growth mode, but still seeks to maintain a high level of customer satisfaction. Team members play a key role in supporting multiple businesses and contributing to the overall success of the platform.

As a Contact Center Representative, you'll be the foundation of a young growing business - connecting homeowners with the floors of their dreams. We are looking for a friendly, organized, and motivated individual to be the first point of contact for homeowners interested in replacing their flooring. This role is responsible for responding to inbound inquiries, educating homeowners on our process, and scheduling in-home appointments for our sales team. This isn't just a job; it's an opportunity to be a part of something bigger. If you're ready to make a real impact and advance your career in the exciting world of flooring, we want to hear from you!

What You'll Do:

• Answer inbound phone calls, web inquiries, texts, and emails from homeowners
• Ask questions to understand the customer needs (rooms, flooring type, etc.)
• Clearly explain our consultation process
• Schedule appointments for the sales team and confirm details with the homeowners
• Maintain accurate customer notes and appointment records in our CRM system
• Follow-up with leads to confirm appointments and re-engage missed opportunities
• Provide a professional, helpful, and positive customer experience at all times
• Meet or exceed performance goals related to engagement, scheduled appointments, and conversations

Qualifications

• Must be 18 years of age and HS Diploma
• Professional and friendly phone demeanor with excellent communication skills
• Self-motivated, coachable and driven to succeed
• Comfortable with technology and willingness to learn new tools
• Ability to sit at a desk and work on a computer for extended periods
• Strong problem-solving and customer service skills
• Prior experience in customer outreach or call center preferred (home improvement experience a plus

If you’re energized by helping people, thrive in a fast-paced environment, and want to be part of a company on the rise, this is your moment. Apply today and start building something great—one conversation at a time!