Operations Support Team Member

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Role Summary

The Operations Support Team Member is responsible for supporting both customer-facing operations and warehouse activities. This role is essential in ensuring a smooth customer experience by coordinating installations, managing communication, and maintaining accurate inventory.

Responsibilities

Warehouse & Inventory Support

• Unload carpet and materials from trucks safely and efficiently
• Operate forklifts to move inventory
• Load carpet and materials onto installers’ vehicles accurately and quickly
• Pull, prepare, and stage materials for installations
• Load products safely and efficiently
• Conduct cycle counts and maintain inventory accuracy
• Assist with physical inventory and reporting
  
  
  

Customer & Project Coordination

• Schedule and confirm installation appointments
• Track project progress and manage service calls
• Serve as the main point of contact for customers and partners
• Coordinate with installers to meet timelines and quality standards
• Resolve customer issues and escalate when needed
  
  
  

Team Support

• Work closely with installers and internal teams
• Maintain organized records and documentation
• Support daily operational goals
  
  
  

Qualifications

• High school diploma or equivalent
• 1–3 years of experience in operations, customer service, or warehouse support
• Strong organizational and multitasking skills
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office
• Ability to lift to 50 lbs. and work in varying conditions
  
  
  

Preferred:

• Forklift certification (or willingness to obtain)