What are the responsibilities and job description for the Operations Support Team Member position at Floor Interior Services, Corp?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Role Summary
The Operations Support Team Member is responsible for supporting both customer-facing operations and warehouse activities. This role is essential in ensuring a smooth customer experience by coordinating installations, managing communication, and maintaining accurate inventory.
Responsibilities
Warehouse & Inventory Support
- Unload carpet and materials from trucks safely and efficiently
- Operate forklifts to move inventory
- Load carpet and materials onto installers’ vehicles accurately and quickly
- Pull, prepare, and stage materials for installations
- Load products safely and efficiently
- Conduct cycle counts and maintain inventory accuracy
- Assist with physical inventory and reporting
Customer & Project Coordination
- Schedule and confirm installation appointments
- Track project progress and manage service calls
- Serve as the main point of contact for customers and partners
- Coordinate with installers to meet timelines and quality standards
- Resolve customer issues and escalate when needed
Team Support
- Work closely with installers and internal teams
- Maintain organized records and documentation
- Support daily operational goals
Qualifications
- High school diploma or equivalent
- 1–3 years of experience in operations, customer service, or warehouse support
- Strong organizational and multitasking skills
- Excellent communication skills (written and verbal)
- Proficiency in Microsoft Office
- Ability to lift to 50 lbs. and work in varying conditions
Preferred:
- Forklift certification (or willingness to obtain)