Senior Manager of Ecommerce Development & Operations

Purpose:

The Senior Manager of Ecommerce Development & Operations is responsible for ensuring the stability, performance, and continuous improvement of Floor & Decor’s digital platform. This role oversees site operations, release management, and cross-functional delivery to enable an exceptional customer experience and drive sustained ecommerce revenue growth. The position leads internal teams and external partners to optimize platform functionality, strengthen operational excellence, and support the end-to-end digital customer journey.

Minimum Eligibility Requirements:

• 5 years in program or large-scale project management
• 5 years managing technical operations within an ecommerce, IT, or technical organization
• 5 years of software development or product delivery experience in an Agile environment
• 3 years of people management experience
• 3 years annual planning including estimating and prioritizing work
• Proven ability to make data-driven decisions to resolve operational issues

Essential Job Functions:

• Ecommerce Delivery & Operations: Lead planning and execution for ecommerce projects, managing site operations, Scrum processes, releases, and testing.
• Project Oversight: Develop and manage delivery plans, set milestones, and ensure successful completion of product development, QA, and release management activities.
• Incident Management: Triage production defects, oversee root cause analyses, and communicate business and customer impacts.
• Cross-Functional Collaboration: Partner with product management, IT, QA, development, operations, and third-party vendors to deliver high-quality digital experiences.
• Team Leadership: Manage and develop a cross-functional team spanning development, QA, and operations. Foster a culture of accountability, innovation, and continuous improvement.
• Vendor Management: Oversee relationships and contracts with ecommerce third parties and technology partners.
• Performance Monitoring: Ensure site performance, stability, and user experience meet business and customer expectations.
• Governance & Reporting: Manage change requests, provide regular project status updates, and ensure effective communication across stakeholders.

Preferred Skills & Experience

• Experience managing multiple complex projects in a fast-paced environment
• Proficiency with Jira Core, Jira Service Desk, and OpsGenie
• Strong leadership, organization, and communication skills
• Certified Scrum Master (CSM), Project Management Professional (PMP) or similar certification(s) a plus
• Familiarity with ecommerce technologies such as Salesforce, Dynamic Yield, Amplience, Algolia, and Noibu
• Familiarity with Content Delivery Networks (CDNs) such as Cloudflare
• Demonstrated success managing vendors, contractors, and third-party partners

WORKING CONDITIONS (TRAVEL & ENVIRONMENT):

• Limited travel required including air and car
• While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.