Shift Manager

FLSA:

Exempt

Department:

Maintenance Leadership

Job Title:

Shift Manager

Reports To:

Director of Maintenance

DOT/ NON- DOT:

DOT

Organizes, plans, and manages aircraft maintenance and repair operations on second or third shift, as designated. Develops and implements actions and procedures to accomplish aircraft maintenance objectives, schedules, while maintaining good order and discipline of assigned employees. Develops operating plans and manpower requirements for operations on the designated shift.

1

Plans, schedules, coordinates, monitors and controls all activities aircraft maintenance and repair operations on a designated shift.

2

Provides liaison directly with customers, within limits of existing contracts and agreed-upon work scopes, to ensure maximum customer satisfaction while managing cost-effective operations.

3

Ensure that all maintenance activities comply with customer requirements, FAA regulations, and company policy.

4

Support the supervisors and coordinate the efforts of department personnel toward the accomplishment of maintenance objectives and schedules.  Provides direction, motivation, informational support, technical/professional guidance, and coaching to department personnel. Provides leadership to maintain a culture of procedural compliance and excellence.

5

Formulates and implements, or recommends to senior management if required, initiatives to improve performance, productivity, and cost effectiveness in areas of responsibility.

6

Ensures that tools and equipment are maintained in a serviceable condition.

7

support the operation with what is required to achieve the shift objectives

8

Prepares necessary manpower requirement plans to ensure achievement of planned milestones. Prepares other reports and correspondence relative to shift operations, status, and costs.

9

Maintains liaison with management in other functional areas to exchange information, coordinate efforts, report status, and resolve problems.

10

Initiates and recommends approval of personnel actions including PTO, pay changes, performance appraisals, promotions, transfers, leaves of absence, recognitions, and corrective actions.

11

Interviews, selects and/or recommends hire of employees; and provides appropriate training for departmental personnel.

12

Document, report, and investigate all accidents in accordance with SMS policy and procedures.

13

Will perform corrective actions, as required, to improve employee performance in accordance with company policies and expectations.

14

Performs other duties as assigned.

1

Adjustment of billable labor hours under 25 hours

2

Team PTO requests

1

Adjustment of Billable labor hours in excess of 25 hours

2

Expenses in excess of $500

3

Individual PTO requests

Departments or Job Titles

Purpose

Executives, Leadership and Operations Staff from NSA

Collaboration to ensure accuracy and timeliness of production outputs

Executives, and Operations Staff from other MROS

Collaboration to ensure accuracy and timeliness from MROS

Employees (Team NSA)

Daily Interaction and Project Communication

Businesses or Organization

Purpose

Customers, Vendors and Officials/Representatives

Daily/weekly/monthly reporting

MRO Solutions

Daily/weekly/monthly reporting

Position Profile

Required

Desired

Level

Academic Qualifications

Bachelor’s degree in Aircraft Maintenance Technology or related field; or equivalent background providing knowledge of appropriate business, industry, and technical principles, procedures and management techniques.

x

Languages

Must be able to read, write, and speak effectively in English regarding safety sensitive work activities, per FAA requirements.

x

Special Licenses

Position requires FAA A&P license in good standing.

x

Previous Experience

Minimum 8 (eight) years related experience, including at least five years in a project management and supervisory capacity, providing knowledge of tier one customer’s aircraft maintenance program.

x

Integrated technical and operations management experience required.

x

Tools (technology, special equipment, etc.)

Proficiency in MS Office applications to include: Outlook, Excel, Word, and Project.

x

Required Skills

Strong leadership, organizational, and project management skills

x

Advanced technical reading/writing skills

x

Ability to maintain discretion and confidentiality

x

Interpreting plans, diagrams, blueprints, and other technical documents

x

Personal Protective Equipment

Work safely and follow safety rules and regulations. Take action to prevent others from engaging in unsafe practices. Endorse North State's SMS safety culture.

Open to work any shift and/or any schedule