What are the responsibilities and job description for the Collections Supervisor position at FlightSafety International?
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Collections Supervisor will oversee the collections activities at FlightSafety. The Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.
Tasks And Responsibilities
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Collections Supervisor will oversee the collections activities at FlightSafety. The Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.
Tasks And Responsibilities
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
- Monitor and facilitate daily collections operations, provide direction, set priorities, and oversee team performance to ensure exceptional customer service.
- Oversee the processes ensuring minimizing AR balances across the company.
- Provide KPI and collections metrics to upper management and provide recommendations for improvement.
- Oversee and process complex credit card payments and refunds.
- Identify issues attributing to account delinquency and provide recommendations to Manager.
- Manage escalated collection issues from the team.
- Support Manager with special projects as assigned.
- Identify and recommend ways to streamline collections services and improve processes.
- Oversee and support the coaching, development, and training of team members.
- Bachelor’s degree or experience in lieu of degree
- 5 years of relevant experience in Accounts Receivable or Collections
- 1-3 years of supervisory experience preferred
- SAP/Salesforce or similar software preferred
- Proven ability to supervise a team
- Proven success in a collection role
- Knowledge of credit terms, and collections techniques
- Working knowledge of MS Office Suite
- High degree of accuracy and attention to detail
- Ability to meet deadlines and manage multiple tasks simultaneously
- Ability to interact with various levels of management in a professional manner
- Ability to train and motivate team members
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.