What are the responsibilities and job description for the Front Office Lead position at Flight Speech Therapy, LLC?
Seeking:
Bubbly, smiling administrative medical office lead that makes each guest and team member feel important and welcome. Local hires only.
About Us:
Flight Therapy Services is an outpatient speech therapy clinic who provides quality, individualized speech therapy to the people of Bentonville, AR and the surrounding community. We are a small, family-owned clinic located near the Bentonville square. We have an excellent reputation among medical providers and colleagues, as well as with the patients we serve. Our heart is to help as many families achieve optimal health and well-being through an excellent, patient-centered approach.
Requirements:
2 years of experience in a medical office
2 years in customer service
Working knowledge of Google Workspace (Sheets, Docs, Forms, Slides) - similar to MS Office
Experience with EMR systems and HIPAA documentation compliance
Working knowledge of technology tools such as computers, printers, scanners, internet/web services including electronic fax (eFax), office telephones, and cell phones with Apps
Basic Qualifications:
Highly organized, with attention to detail
Strong oral, writing & correspondence communication skills
Demonstrates self-starter and follow-through skills
Superb professionalism and diplomacy
Competently interacts with internal and external personnel/patients
Team player who collaborates with all levels of staff
Goal-oriented focus
Flexible in a structured environment
Punctual and dependable
English-Spanish bilingualism with high fluency desired, but not required
Cheerful, bubbly disposition
Job Duties:
- Phone Call and text reception via 3CX professional office phone system
- Filing paperwork in patient electronic charts (EMR)
- Patient scheduling and rescheduling via phone reception and EMR
- Waiting Room patient and family reception
- General office help and assistance to therapists
- Sending/receiving faxes using secure eFax/Consensus Online
- General documentation including working with documents in Google Workspace Docs & Sheets
- Working online and over the phone with health insurance payers like AR Blue Cross, United Healthcare, AR Medicaid and others to determine benefits, eligibility, and Prior Auth (PA) procurements
- Processing of daily payments and end-of-month invoicing
- Utilizing web-based applications as well as iPhone/Android apps
- Keeping the office and public areas lightly cleaned, tidy and stocked
Availability:
Full-time hours available. Starting hourly rate: $15/hr* (dependent on education and experience). No nights or weekends required.
Benefits:
Paid holidays
Christmas to New Years holidays paid while clinic is closed
PTO accrual
Healthcare stipend
Merit-based annual bonus.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15