What are the responsibilities and job description for the Customer Set-up Technician (75 Percent Travel) position at flextgcareers?
Description
At Flex Technology Group, we're not just a company; we're a team of people dedicated to the success of each other and this company. We believe that fostering a vibrant and engaging work culture, with our people, is at the heart of our success. We currently seek a Customer-Service focused – Integration Technician (CIT). In this role, you will be a technical superhero. Flying into client site locations, around the US, to provide extraordinary technical service.
We are hiring in Boston, MA. In this role, you will be expected to travel up to 75% of the time nationally. Get your Frequent Flyer Mile numbers ready!
As a part of this team, you will go on-site to our client's business locations to perform the following services:
- Assist in new customer onboarding which includes tagging, inspecting, and cleaning each customer-owned printing/copying device
- Responsible for diagnosis of current customer equipment; identify parts needed and determine the device field reliability
- Reset maintenance count and pull configuration information
- Record all specific pertinent information about devices
- Inspect basic parts (check rollers, check the print quality, paper trays, etc)
- Order any necessary high-mortality parts (if not on hand) to maintain manufacturer specifications
- Mark the location of the device on a map if available using Proper ID tags
- Take before and after pictures on the company phone if the printer is exceptionally dirty or broken
To be this technical ninja for our team, you should have:
- Excellent customer service skills and comfortable talking with all levels of client end-users
- Ideally a background in printer repair or some type of experience displaying technical competency
- Willing to travel up to 75% out of state and the ability to travel on short notice is required
- Must have a reliable car to be used for local travel in your Metro area – must be 21 years of age with a clean driving record
- Ability to work independently with hustle and urgency
- Time management & organization skills are required in this role
- Problem Solving – you are experienced and able to gather information in order to problem solve
- Must be able to lift and/or move up to 50 pounds, walk up and down stairs, bend down, stoop, kneel, crouch, crawl, work at floor level, and walk long distances
Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.