What are the responsibilities and job description for the Operations Manager position at FlexTek?
Operations Manager
Shawnee, Oklahoma
ABOUT THE COMPANY
Our client is a large North American environmental services company providing solid waste collection, transfer, recycling, and disposal. This location is a combined hauling and transfer operation serving commercial, residential, roll-off, and municipal customers, with a significant book of city contracts anchoring the business.
THE OPPORTUNITY
This is a site leadership seat over a 23-route hauling and transfer operation - 7 front load, 11 residential, and 5 roll-off. The operation came in through an acquisition and is still being brought fully onto company systems, so a meaningful part of this role is finishing that transition: getting routes and services properly loaded, building out dispatch, and replacing manual workarounds and driver institutional knowledge with standardized processes.
WHAT YOU'LL OWN
- Own day-to-day operations of a combined hauling and transfer site — 23 routes across front load, residential, and roll-off
- Lead, develop, and hold accountable drivers, dispatch, and supervisory staff
- Serve as the operation's face to municipal customers - on-site at City Hall multiple times per week, maintaining working relationships with city clerk and city management
- Manage the detail and service commitments that municipal contracts require
- Finish the post-acquisition transition - get remaining routes and services properly loaded into company systems and driver tablets
- Standardize operating procedures and eliminate manual workarounds and reliance on individual institutional knowledge
- Build out the dispatch function - train, delegate clearly, and set expectations rather than absorbing the work
- Drive route productivity, cost control, and equipment utilization
- Enforce safety protocols and regulatory compliance across the site
- Handle hiring, coaching, discipline, and performance management
- Move initiatives forward and make decisions rather than letting issues sit
WHAT YOU BRING
- Waste industry operations experience - hauling and/or transfer
- Strong field operations knowledge; this is not an office- or administrative-based waste background
- Proven people leadership - hiring, coaching, setting expectations, and holding a team accountable
- Ability to lead and develop a dispatch function and delegate effectively
- Process improvement mindset - experience standardizing operations and removing manual workarounds
- Customer-facing presence polished enough to represent the company with city officials and municipal customers
- Action-oriented and accountable - makes decisions and drives them to completion
- Available for a typical 6:00 AM – 6:00 PM manager schedule (operation starts around 4:30 AM), with occasional Saturdays for holidays or roll-off/construction service needs
NICE TO HAVE
- Background at a large national or regional waste operator in a field operations role
- Direct experience managing municipal or city contracts
- Experience integrating an acquired operation onto new systems, routing software, or driver tablets
WHY THIS ROLE
- Full site ownership over a hauling and transfer operation, not a slice of one
- Clear growth path - the previous manager was promoted out of this seat, and the company is actively expanding in the market
- Real, defined work: finish the systems transition and build the process foundation the site runs on going forward
- Visible, relationship-driven seat with the municipal customer - you own the account, not just the routes
- Backed by the resources and systems of a national environmental services platform
Salary : $90,000 - $100,000