What are the responsibilities and job description for the Customer Care Specialist position at Flexsteel Industries and Careers?
PRIMARY FUNCTION:
The Customer Care Specialist works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs. This role is critical to delivering a customer experience that provides Flexsteel a competitive advantage in the industry.
MAJOR DUTIES AND RESPONSIBLITIES:
- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.