What are the responsibilities and job description for the Director, Marketing & Communications position at flexport?
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Director, Marketing & Communications
Key Responsibilities
Marketing Strategy & Commercial Growth
- Drive forward the global marketing strategy to drive revenue growth, customer retention, and brand equity
- Align closely with sales, product, and executive leadership on commercial goals and campaign execution
- Build marketing programs that move the needle across full-funnel acquisition, conversion, and expansion
- Support go-to-market strategy for new product launches, including Flexport’s proprietary tech releases
- Partner with product and commercial teams to craft compelling positioning, messaging, and launch plans
PR, Communications, and Content
- Support earned media, PR, and executive communications for the company
- Manage media relationships and inbound media opportunities
- Support internal communications, ensuring company-wide alignment and employee engagement
- Oversee content across all owned channels, including the Flexport blog, social media, newsletters, and reports
- Drive thought leadership initiatives that position Flexport as a leading voice in logistics, technology, and trade policy
- Drive social media strategy ensuring a consistent and impactful brand voice across platforms
- Align editorial content with Flexport’s commercial priorities, product roadmap, and industry trends
Marketing Mechanisms & Analytics
- Own driving the marketing team’s planning and measurement mechanisms including weekly standups, WBRs, and QBRs.
- Partner with the marketing operations and digital performance teams to dive deep and identify opportunities for optimization.
- Partner cross-functionally with enablement and sales teams to ensure a healthy intake flow and customer experience.
Team Leadership
- Lead a team of 2-3 direct reports with potential to grow.
- Mentor future leaders, foster a culture of ownership and collaboration, and scale team capabilities as the business grows
Budget & Vendor Management
- Manage a multi-million dollar marketing and communications budget
- Oversee agency relationships, vendor contracts, and tool stack investments
- Ensure spend is aligned to business priorities, performance targets, and scalability
You Should Have:
- 10 years of experience in B2B marketing, communications, or partnerships—ideally in technology, logistics, or other complex global industries
- A strong track record of building and scaling high-impact marketing teams and programs
- Deep expertise across product marketing, content, communications, performance marketing, and brand
- Experience managing high-stakes media relationships and guiding executive communications
- A portfolio of successful product launches, strategic campaigns, and brand building at scale
- Fluency in marketing operations, attribution, funnel optimization, and web strategy
- Outstanding communication, leadership, and collaboration skills
- Strategic thinking matched with operational rigor and a bias for execution
The US base salary range for this position (this does not include bonus, equity and benefits):
$185,000 - $230,000 USD
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.