Fraud Review Analyst

Job Title: Fraud Review Analyst

Location: Charlotte, NC (On-Site)

Note: Need consultants local to NC.

Job Description:

Required Skills & Experience

• Investigate and resolve fraud alerts/cases in alignment with internal SLAs and regulatory timelines.

• Collaborate with client stakeholders to understand fraud trends, address escalations, and tailor response mechanisms.

• Ensure client expectations are met through regular performance reviews, dashboard updates, and timely communication.

• Analyze emerging fraud risks and recommend preventive rule changes in fraud detection systems.

• Conduct root cause analysis of fraud incidents and assist clients in control enhancements.

• Generate client-specific fraud reports, loss analysis, and recommendations for process improvements.

Responsibile to review potential fraudulent transactions & activites, identify red flags & mitigate fraud.

Provide SME support for fraud detection processes

Conduct Process training for new batches and regular refresher sessions for the team

Accurate reporting of MIS

Undertake other assignments as given by the Team Lead/Manager

Essential skills of the position:

Excellent verbal and written communication skills

Proficient in Microsoft Office-Word and Excel.

Experience in making quick, high quality decisions on complex issues

Good logical reasoning

Good understanding of banking or cards principles and operations

Ability to work with concepts and with minimal assistance

Ability to work equally well independently and within a team

Excellent time management skills

Experience working on discrete, time sensitive projects