What are the responsibilities and job description for the Application Engineer position at Flexline?
Job Summary
The Application Engineer is responsible for serving as a technical resource for customers requiring engineered hose assembly solutions. This role works directly with customers to evaluate application requirements, recommend appropriate products, prepare quotations, and support the successful delivery of customer-specific solutions. The position partners closely with sales, manufacturing, and internal stakeholders to ensure technical accuracy, strong customer support, and timely execution.
Essential Duties and Responsibilities
- Work directly with customers via phone, email, and virtual meetings to understand application requirements.
- Evaluate operating conditions including pressure, temperature, media compatibility, flow requirements, movement, vibration, environmental exposure, and regulatory requirements.
- Recommend appropriate hose assemblies, fittings, couplings, and related fluid transfer products.
- Assist customers in troubleshooting existing hose assembly issues and identifying replacement solutions.
- Provide technical guidance regarding installation, maintenance, and product selection.
- Prepare accurate and timely quotations.
- Review customer drawings, specifications, RFQs, and technical documentation.
- Develop bills of material and pricing recommendations.
- Follow up on quotations to support order conversion and customer satisfaction.
- Coordinate with inside sales and manufacturing teams to ensure customer expectations are met.
- Assist in the selection and specification of PTFE, metal, composite, hydraulic, industrial, silicone, and aerospace hose assemblies.
- Interpret customer specifications and industry standards.
- Support custom-engineered solutions for challenging applications.
- Maintain product knowledge across Flexline's portfolio of hose assemblies, fittings, valves, and fluid transfer components.
- Participate in customer training and technical presentations as required.
- Work closely with manufacturing, quality, purchasing, and sales teams.
- Support continuous improvement initiatives related to quoting, customer responsiveness, and technical documentation.
- Assist with maintaining product data, application guides, and technical resources.
Qualifications
- Bachelors degree in Mechanical Engineering, Industrial Engineering, Engineering Technology, or a related technical field is preferred. Equivalent combinations of education and relevant experience may be considered.
- Strong communication and interpersonal skills with the ability to support customers and collaborate across internal teams.
- Experience reviewing technical drawings, specifications, RFQs, and related documentation.
- Strong attention to detail, organization, product knowledge and follow-through in a fast-paced environment.
- Commitment to delivering a high level of customer service and technical support.
Education and Experience
- Prior experience in application engineering, technical sales support, manufacturing, or a related customer-facing engineering environment is preferred.
Physical Requirements and Work Environment
This position primarily operates in an office and manufacturing support environment and routinely uses standard office equipment such as computers, phones, and other communication tools. The role may require sitting, standing, walking, and occasional lifting of light materials up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- Health, Medical, Dental (Company sponsored employee only HDHP)
- 401(k)
- Life Insurance
- Pet Insurance
- Employee Assistance Program (EAP)