What are the responsibilities and job description for the Owner Experience Coordinator position at Flexjet?
Flexjet, a global leader in private aviation and luxury travel, is seeking an exceptional individual to join our elite Owner Services team as an Owner Experience Coordinator. This role is at the heart of our commitment to delivering a truly personalized, white-glove experience.
As an Owner Experience Coordinator, you will serve as the primary point of contact for our aircraft Owners, expertly managing every detail of their flight experience, from trip planning and itinerary changes to in-flight preferences and post-trip follow-ups. You are not just a service provider; you are a trusted advisor, brand ambassador, and aviation concierge.
Duties & Responsibilities
As an Owner Experience Coordinator, you will serve as the primary point of contact for our aircraft Owners, expertly managing every detail of their flight experience, from trip planning and itinerary changes to in-flight preferences and post-trip follow-ups. You are not just a service provider; you are a trusted advisor, brand ambassador, and aviation concierge.
Duties & Responsibilities
- Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience
- Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes
- Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors
- Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip
- Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience
- Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
- Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.
- Exceptional attention to detail, ensuring a flawless execution of Owner requests.
- Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor
- Calm, poised, and solution-oriented mindset when handling high-stakes client requests.
- A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.
- Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment
- High emotional intelligence, problem-solving mindset, and a passion for personalized service
- Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needs
- Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.
- 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.
- Schedule: Full-time, front half or back half of the week onsite at our Global Headquarters in Cleveland, OH.
- Available to support the team during evenings, weekends, and holidays as needed
- Flexibility required to support a 24/7/365 operation