What are the responsibilities and job description for the Front Desk Concierge position at Flexjet?
Our Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters facility and ensures the highest level of luxury service and attention to detail to all clients and processes.
DUTIES & RESPONSIBILITIES
- Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way
- Manage and direct a high volume of incoming calls appropriately
- Manage schedule for on-site conference rooms and find alternative space solutions when needed
- Provide administrative support as needed, and at times, for our C-level suite
- Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance
- Manage building access for visitors / create employee badges
- Stocking Coffee areas /Order catering/office supplies / maintain incoming and outgoing mail
- A variety of other related duties as assigned
EDUCATION & EXPERIENCE
- Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; 2-3 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
- Experience with basic office administrative procedures and knowledge of use and operation of standard office equipment
REQUIRED SKILLS
- Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
- Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role
- Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers demands in a fast-paced environment
- Must display the ability to pay fanatical attention to detail in their work and when working in team environment
- High ethical standards and integrity, along with a proven ability to pivot when necessary.