What are the responsibilities and job description for the Specialist, Chassis Operations position at FlexiVan?
Job Title: Specialist, Chassis Operations
Department: Fleet Operations
Reports To: Sr. Manager, Chassis Operations
Location: Scottsdale, Arizona
Primary Objective
The Chassis Operations Specialist is responsible for the efficient management of chassis assets, including tow and impound resolution, lost and stolen equipment recovery, and the Casualty Value (CV) invoice process. The role provides operational support to both field and headquarters teams and requires close cross-functional collaboration.
Major Duties & Responsibilities
Tow & Impound Management
• Monitor and process tow and impound notifications; develop and execute asset recovery plans to minimize financial exposure.
• Coordinate internally to ensure prompt fee payment and facilitate timely unit retrieval.
• Manage escalated impound situations proactively to prevent lien sales and asset loss.
• Maintain accurate records of tow and impound activity, tracking resolution timelines and outcomes.
Lost & Stolen Equipment Resolution
• Identify, track, and investigate potentially lost or stolen equipment; develop and execute recovery action plans.
• Coordinate asset retrieval and manage financial recoveries through the CV invoice process.
• Implement equipment holds and preventative measures to reduce future exposure.
• Escalate corrective actions against customers, vendors, or third parties as warranted; report recovery status to management regularly.
Casualty Value (CV) Invoice Management
• Issue, track, and manage CV invoices through to resolution; handle disputed and paid invoices accurately and on time.
• Monitor CV case statuses and communicate with relevant departments to achieve recovery objectives.
Reporting & Coordination
• Serve as a key operational point of contact for internal teams on chassis operations matters.
• Prepare regular reports on asset recovery, tow/impound activity, and CV status for management.
• Identify workflow inefficiencies and recommend process improvements.
Job Specifications
Minimum Qualifications
• Bachelor’s degree in Business, Supply Chain, Finance, or a related field; or 4 years of directly relevant professional experience in transportation, logistics, or a related administrative role in lieu of degree.
• Proficient in Microsoft Office 365, including advanced Excel functions (XLOOKUP, pivot tables, data validation); familiarity with SharePoint a plus.
• Experience in intermodal, marine shipping, or logistics industries preferred.
Competencies
• Initiative & Self-Direction — Proactively identifies issues and takes ownership of resolution without waiting to be directed; comfortable operating independently in a fast-moving environment where priorities can shift quickly.
• Critical Thinking — Applies strong analytical skills to evaluate situations, make sound decisions, and develop effective recovery strategies.
• Attention to Detail — Ensures accuracy in numerical data entry, cross-referencing, and documentation; strong proofreading and written communication skills.