What are the responsibilities and job description for the Collections Specialist position at FlexiVan?
As a Collections Specialist at FlexiVan, you will be responsible for collecting outstanding receivable balances on delinquent customer accounts to minimize financial loss. You will manage inbound and outbound customer calls and emails and document interactions. This role partners with internal teams and external customers to perform collection functions, respond promptly to inquiries, and provide effective solutions.
Key Responsibilities
Monitor accounts receivable aging and manage overdue accounts
Key Responsibilities
Monitor accounts receivable aging and manage overdue accounts
- Contact delinquent customers via phone and email to secure payment
- Document customer financial status, collection efforts, and interactions
- Respond to ad hoc reporting requests to ensure timely review and analysis of the portfolio
- Research and resolve billing discrepancies and disputes promptly
- Coordinate with the A/R team on payments, credit memos, and account adjustments
- Coordinate with Sales on Lease customers with delinquent accounts and recommend offhire
- Coordinate with Chassis Ops on chassis recovery and Casualty Value invoices
- Escalate problem accounts to Management as needed
- Provide invoices, credit memos, statements and billing support to customers upon request
- Run credit reports and review accounts for existing and potential accounts for risk exposure
- Perform additional accounts receivable and credit-related duties as assigned
- Must possess excellent communication skills (written and verbal)
- Solid collection, analytical, and reconciliation skills
- Problem-solving skills
- Sense of urgency
- Strong customer service skills
- Must be able to multi-task in fast paced, high transaction business environment
- Ability to work both independently and in a team setting with minimal supervision
- Must be able to work on your own and be a self-starter
- Great attention to detail with strong time management skills
- Strong organizational skills
- Exceptional knowledge of Excel and Microsoft Office
- High school diploma with college degree a plus
- 3 – 5 years credit and collections experience, with strong preference for Maritime and/or Transportation industry
- NetSuite ERP experience a plus