Warranty Engineer

Warranty Engineer

Location: New Boston (South East Michigan)

Contract type: Permanent position

About Flexitech

Flexitech Group, with 1300 employees across 7 countries, specializes in manufacturing braking and cooling systems for the automotive market. As a Tier 1 supplier and spare parts provider, we are leaders in our field, delivering advanced technologies to ensure everyone’s safety.

Job Summary

The Warranty Engineer is responsible for collecting and analyzing data about end users warranty claims to ensure customer satisfaction, field exposure safety, , and contribute to the continuous improvement of product and process quality, while optimizing warranty costs for the company.

By identifying trends and early signs of potential warranty spikes, creating failure modes paretos and leading root causes analysis of physical warranty returns, he/she alerts the Production, Quality, Supplier Quality and R&D teams of potential manufacturing defects or product design robustness issues, making it possible to implement corrective actions and improve the reliability of vehicles.

Key Responsibilities

• Warranty data collection: Collect, analyze and track customer complaints via dedicated customer portals.
• Generate monthly reports of IPTV or C/100 warranty claims occurrence by customer and vehicle platform.
• Warranty data analysis: identify trends by developing breakdown paretos (failure modes, exposure by country/region, mileage trends, seasonal impact…)
• Technical analysis : Identify the root causes of product failures in conjunction with the Quality, Supplier Quality, Engineering and Production departments.
•  Field analysis: The warranty Engineer is responsible for visiting regularly customers warranty centres to collect physical returns, and perform jointly with customers on-vehicle evaluations of endurance field fleet test vehicles.
•  Field Risk Assessment: propose innovate approaches to real field exposure analysis, including but not limited to retrofitting data trackers onto field test vehicles and/or developing partnerships with local dealers or taxi companies.
• Corrective actions and Continuous improvement : Propose, coordinate and validate corrective action plans to avoid the recurrence of problems. Leverage field data and Lessons Learned to improve product reliability and strengthen quality consistency in production.
• Warranty Cost Optimization : Track warranty costs. Keep an up-to-date list of warranty costs sharing ratio agreement by customers. Provide data to Commercial Teams to negotiate/reduce Flexitech warranty costs liability.
• Customer support : Acting as a technical contact on warranty issues with customers
• Continuous improvement : Exploit feedback from the field to improve product reliability and strengthen upstream quality prevention.
• Read Across & Lessons Learned: track and communicate across the organization, recalls campaigns from Brake Hose industry. Develop Lessons Learned / check lists to facilitate read across within Flexitech and prevent from similar issue to happen.
• Reporting : Implement and monitor performance indicators related to warranty claims (return rate, costs, countermeasures effectiveness etc.).

Desired profile

• Education : Mechanical, materials, automotive, engineer or Quality.
• Experience : 2-5 years of experience in the automotive sector, with mandatory experience of warranty management. Former car manufacturer OEM SQE Engineer with knowledge of warranty systems.
• Technical skills : Knowledge of automotive customers warranty systems and mastery of quality problem solving tools
• Analytical skills : Ability to exploit and interpret complex data to propose concrete solutions.
• Soft skills : Rigour, critical thinking, results-oriented, good communication skills.
• Languages : Professional English essential.

Geographical location

USA. Flexible location. The candidate can choose to work remotely or be based in our Michigan office.

• While the position is USA based, the scope of the job for warranty trends data analysis will be worldwide, supporting our global organization.