Parts and Service Specialist

Job Title: Parts and Service Specialist *

Department: Market Operations (Field)

Locations: Richmond, CA (Onsite)

Employment Type: Non-Exempt, Full-Time

Compensation: $27.00 – $29.50 per hour Plus full benefits (eligible Day One)

About Flexcar

Flexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership.

We are building a high-performing operations team focused on quality, efficiency, and exceptional member experiences.

Position Overview

Under minimal supervision, the Parts and Service Specialist supports the maintenance and repair process for Flexcar vehicles. This role includes inventory management, vendor coordination, repair order processing, customer communication, and compliance oversight.

Essential Functions

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Parts & Inventory Management

• Identify, order, receive, stock, allocate, and reconcile parts inventory
• Conduct cycle counts and assist with physical inventory
• Track core returns and process vendor credits
• Return excess parts to maintain lean inventory levels
• Order and track consumable supplies for service operations
  
  

Vendor & Cost Management

• Negotiate pricing and terms with local vendors
• Coordinate with vendors to complete off-site repairs
• Manage repair-related expenditures within company guidelines
  
  

Customer Service & Communication

• Greet and assist service customers professionally
• Handle direct customer interactions and transferred calls
• Communicate repair timelines and updates proactively
• Remain calm and solution-oriented during escalated interactions
  
  

Repair Order Coordination

• Create and manage repair orders end-to-end
• Order parts based on technician recommendations
• Route work appropriately to technicians
• Review work orders for accuracy and completeness
  
  

Compliance & Safety

• Support Environmental Health & Safety (EH&S) compliance
• Maintain compliance with Cal/OSHA standards
• Keep work areas clean and hazard-free in alignment with 5S standards
• Safeguard company vehicles, property, and customer information
  
  

Operational Support

• Use internal systems and software platforms to complete assignments
• Assist in onboarding new team members
• Provide cross-functional support as needed
  
  

Required Qualifications

• At least 18 years of age
• Valid driver’s license with acceptable driving record
• 3 years of service and parts experience preferred
• Ability to lift and carry tools and supplies up to 75 pounds
• Willingness to work evenings, weekends, and holidays as business needs require
• Willingness to work in varying weather conditions
• Strong organizational, communication, and problem-solving skills
• Comfort using computer systems and inventory management tools
  
  

Physical Requirements

• Frequent standing, bending, lifting, and walking
• Outdoor work exposure as required
• Lifting up to 75 pounds
  
  

Compensation Transparency (California – SB 1162)

The hourly pay range for this position in California is $27.00 – $29.50 per hour

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations
  
  

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Local Ordinance Compliance

Flexcar complies with all applicable state, federal and local employment laws, including:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leave ordinances
  
  

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standard.

Benefits (Subject to Plan Terms and Eligibility)

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Weekly pay
• Uniforms provided
• Employee discount on Flexcar services
• This is a non-exempt position eligible for overtime, including daily overtime in accordance with California law
  
  

Work Authorization

Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.

At-Will Employment

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.

Equal Employment Opportunity

Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).

Flexcar Prohibits Discrimination And Harassment Based On

• Race (including traits historically associated with race such as hair texture and protective hairstyles)
• Color
• Ancestry
• National origin
• Religion or creed
• Age
• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions)
• Gender
• Gender identity or expression
• Sexual orientation
• Marital status
• Medical condition
• Genetic information
• Physical or mental disability
• Military or veteran status
• Reproductive health decision-making
• Any other characteristic protected by applicable law
  
  

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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