What are the responsibilities and job description for the Operations Manager position at Flexcar?
Title: Operations Manager
Location: Marietta , GA
Compensation: $65,000- $91,000 15% bonus Full Benefits Day One
Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists’ throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness.
What you’ll do:
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
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Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
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Location: Marietta , GA
Compensation: $65,000- $91,000 15% bonus Full Benefits Day One
Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time. They manage Ops Specialists’ throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track. Additionally, they are responsible for quality assurance of all vehicle readiness.
What you’ll do:
- Manages the flow of inventory through the outbound process (getting cars ready for order).
- Responsible for identifying and resolving bottlenecks and at-risk orders.
- Coordinates with Service Manager to ensure vehicles with service-required are hitting target dates as part of the preparation process.
- Responsible for QA of vehicle readiness
- Total ownership of all vehicle service and inventory operations metrics, including available inventory, inventory dwell time.
- Creates, implements, and maintains a system of vehicle key security and auditing.
- Performs daily fleet scan and reconciliation as well as quarterly inventory audits
- Prioritizes needs of the business and steps in to help wherever necessary, leads from out in front of a team instead of in an office.
- Responsible for maintaining the appropriate staffing levels for Operations Specialist. Can anticipate demand and adjust quickly while remaining within budget guidelines.
- Ensures vehicle returns are processed within 30 minutes of their arrival on site.
- Accountable for photo compliance, ensuring all vehicles have quality photos captured, uploaded, and approved in our internal system.
- Actively manage and engage the operations specialists and parts associates, conduct daily/weekly/monthly department meetings and consistent one-on-one associate development sessions.
- Consistently communicates vehicle status (when necessary) with the member experience manager to ensure vehicles are ready for our members as promised
- Ensures associate time is logged accurately and audit associate timecards weekly prior to pay period close.
- Adhere to Flexcar’s Attendance Policy, and holds team accountable when needed.
- 3-5 years of operations management background, preferably in vehicle operations/service.
- Bachelor's degree in Operations Management or similar fields preferred but not required.
- Understanding of 6S and Gemba methodology.
- Strong organizational skills and the ability to review raw data for trends.
- Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required.
- Willingness to work outdoors (weather and other conditions vary)
- Ability to carry tools and equipment (up to 50 lbs.)
- Rest & Relaxation: Flexible PTO policy.
- Future Savings: Benefit from a 401(k) plan with company match from day one.
- Benefits: Day One - Excellent, low-cost healthcare coverage including medical, dental, vision.
- Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
- Weekly pay
- And other amazing perks!
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Share
Apply for this position
Required*
First Name*
Last Name*
Email Address*
Phone*
Address
Resume*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume
Paste your resume here or Attach resume file
Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
Submit Application