What are the responsibilities and job description for the Member Experience Coordinator position at Flexcar?
Job Title: Member Experience Coordinator
Locations: Charlotte, NC
Employment Type: Non-Exempt, Full-Time
Compensation: $28.50 per hour Plus full benefits (eligible Day One)
About Flexcar
Flexcar is redefining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a seamless and convenient vehicle experience for our members.
We are building a high-performing, member-focused team dedicated to delivering exceptional service at every stage of the member journey.
Position Overview
The Member Experience Coordinator is responsible for delivering exceptional service to Flexcar members throughout the vehicle lifecycle, including pickup, service coordination, issue resolution, and ongoing support.
Member Support & Service
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.
Work Authorization
Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
Submit Application
Locations: Charlotte, NC
Employment Type: Non-Exempt, Full-Time
Compensation: $28.50 per hour Plus full benefits (eligible Day One)
About Flexcar
Flexcar is redefining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a seamless and convenient vehicle experience for our members.
We are building a high-performing, member-focused team dedicated to delivering exceptional service at every stage of the member journey.
Position Overview
The Member Experience Coordinator is responsible for delivering exceptional service to Flexcar members throughout the vehicle lifecycle, including pickup, service coordination, issue resolution, and ongoing support.
Member Support & Service
- Provide high-volume customer service support with professionalism and urgency
- Resolve service tickets and member inquiries efficiently
- Deliver first-contact resolution whenever possible
- Coordinate service appointments and follow up to ensure satisfaction
- Communicate clearly and professionally with members via phone, email, messaging platforms, and in person
- Collaborate cross-functionally with Customer Care, Security, Operations, Engineering, and Product teams to resolve complex cases
- Support vehicle preparation and presentation to ensure vehicles meet company quality standards
- Operate vehicles as required for deliveries or lot movements (up to 75% of time)
- Track support cases accurately and ensure timely follow-up
- Escalate unresolved issues according to established procedures
- Identify service gaps and contribute to operational improvements
- Support additional business needs as assigned
- At least 21 years of age
- Valid driver’s license with acceptable driving record
- 5 years of customer service experience preferred, ideally in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in computer systems and ability to learn new platforms quickly
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize under pressure
- Willingness to work evenings, weekends, and holidays as business needs require
- Ability to work outdoors in varying weather conditions
- Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
- Save for Your Future! 401(k) with company match from day one of hire
- Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one. Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability Insurance
- Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
- Weekly Pay and Employee Referral Bonus
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.
Work Authorization
Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Share
Apply for this position
Required*
First Name*
Last Name*
Email Address*
Phone*
Address
Resume*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume
Paste your resume here or Attach resume file
Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
Submit Application
Salary : $29