What are the responsibilities and job description for the Member Customer Experience position at Flexcar?
Location: Onsite, Nashville, TN
Compensation: $22,5/hr Full Benefit package day one
Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
As a Member Concierge, you will play a vital role in delivering an exceptional customer experience for our valued Flexcar members. Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive. This position involves engaging with members through various communication channels, including phone, chat, and in-person, as well as preparing and delivering vehicles.
Key Responsibilities
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
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Compensation: $22,5/hr Full Benefit package day one
Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
As a Member Concierge, you will play a vital role in delivering an exceptional customer experience for our valued Flexcar members. Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive. This position involves engaging with members through various communication channels, including phone, chat, and in-person, as well as preparing and delivering vehicles.
Key Responsibilities
- Deliver Outstanding Service: Provide top-notch support to members throughout their Flexcar journey—from ordering and picking up to delivery, driving, and returning their vehicles.
- Resolve Issues: Troubleshoot and efficiently address any order or vehicle-related concerns, prioritizing member satisfaction and swift resolution.
- Maintain Quality Standards: Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation.
- Utilize Technology: Leverage company systems to manage member interactions, track progress, and keep accurate records.
- Become a Product Expert: Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.
- Create Welcoming Experiences: Greet members warmly upon their arrival or delivery, providing information about our offerings and fostering a friendly atmosphere.
- Collaborate Across Teams: Work closely with customer care, security, and other departments to ensure a cohesive member experience.
- Drive Process Improvement: Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations.
- Embrace Versatility: As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.
- Experience: 1-2 years in a customer service role, ideally within a fast-paced environment.
- Communication Skills: Exceptional interpersonal and communication abilities.
- Problem-Solving: Strong analytical skills to navigate challenges and make informed decisions.
- Tech-Savvy: Proficient in computer skills and quick to learn new software systems.
- Customer-Centric Attitude: A passion for delivering outstanding service and exceeding member expectations.
- Multitasking Ability: Skill in managing multiple tasks and prioritizing effectively under pressure.
- Adaptability: Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.
- Attention to Detail: A keen eye for detail, ensuring that all member requests are addressed thoroughly.
- Listening Skills: Strong listening abilities to identify member needs and provide tailored solutions.
- Case Management: Track support cases diligently, ensuring timely resolutions and effective follow-up.
- Collaboration: Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
- Delivery: Willing to drive up to 90% of time for deliveries.
- At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).
- Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
- Save for Your Future! 401(k) with company match from day one of hire
- Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
- Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
- Weekly Pay
- and other amazing perks!
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Share
Apply for this position
Required*
First Name*
Last Name*
Email Address*
Phone*
Address
Resume*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume
Paste your resume here or Attach resume file
Are you at least 18 years old?* -- No answer --YesNo
Do you have a clean and valid Driver's License?* -- No answer --YesNo
Are you legally authorized to work in the U.S.?* -- No answer --YesNo
Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo
Have you previously been employed by Flexcar?* -- No answer --YesNo
Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo
Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar
If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.
Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo
Can you work weekends and evenings?* -- No answer --YesNo
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
GenderDecline to answerFemaleMale
Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African)
Submit Application
Salary : $225