Assistant Service Manager

Role: Assistant Service Manager

Location: Onsite – Auburn, MA

Compensation: $60K - $96K/year 10% Bonus Full Benefits Day One

Who We Are

Flexcar is completely reimagining car ownership. Buying a car is expensive, and leasing locks you in. So, we created a better way: flexing. Flexcar gives people their own car with one monthly payment that includes insurance, maintenance, roadside, and registration, plus the freedom to swap, keep, or return it as life changes. It's more affordable, more flexible, and more enjoyable than buying or leasing. By combining operational expertise with technology, data, and AI, we're transforming every part of the customer journey. We're scaling fast, and we're building the next generation of leaders to scale with us.

What You’ll Do

Reporting to the Service Manager, you will run the shop floor day to day. You will direct daily production for all technicians, manage the “C” technician team, and be the floor’s technical lead for quality, diagnostics and escalations. You will make sure service appointments and tow-ins are completed within SLA and that assigned OOS vehicles are cleared on time. The Service Manager owns planning, rosters, parts and budget, and you own the execution of each day.

Production, Workflow & Scheduling

• Build and run the daily and hourly production plan for all technicians against the targets and due dates set by the Service Manager, including task assignment and hourly plan tracking.
• Own productivity, efficiency and quality for the “C” technician team.
• Ensure timely triage and follow-up for tow-ins to resolve customer needs quickly.
• Schedule and manage all third-party service appointments (dealerships, body shops, glass, keys) and coordinate vehicle pickups/drop-offs with vendors.
• Work with the On-Flex Service Coordinator to schedule the mobile service van efficiently.
• Ensure all service appointments are completed within SLA timelines.
• Review and approve Auto Integrate submissions within SLA, up to the approval limit set by the Service Manager.
• Clear the OOS (Out of Service) vehicles assigned in the daily plan and flag blockers to the Service Manager.
• Coordinate same-day and unplanned parts needs with the parts team so jobs keep moving.
  
  

Floor Leadership & Technical Quality

• Act as the technical lead for all technicians on the floor, providing diagnostic support and resolving technical escalations.
• Perform quality checks and sign off on completed work, including road tests where Flexcar process requires them.
• Train technicians on Flexcar procedures and standard work, and confirm they are followed.
• Complete daily bay, lift, tool and equipment safety checks and correct issues with support from EHS.
  
  

Service Quality, Efficiency & Problem Solving

• Identify, investigate, and resolve labor efficiency bottlenecks to maintain workflow performance.
• Monitor technician labor efficiency and report on variances from standard benchmarks.
• Ensure all defects are resolved by their required due dates.
• Coordinate timely repair and clearance of recall vehicles.
• Monitor and report on vehicle unavailability due to service or parts delays.
  
  

Team Leadership

• Lead, coach and develop the “C” technician team through daily engagement, feedback and regular one-on-ones.
• Handle performance management and disciplinary action for the “C” technician team. Terminations require Service Manager and HR approval.
• Interview technician candidates and make hiring recommendations to the Service Manager.
• Act as Service Manager when the Service Manager is out.
  
  

Vendor Coordination

• Review third-party repair orders for compliance before approval.
• Report vendor turnaround and quality issues to the Service Manager.
  
  

Communication & Coordination

• Provide regular updates on vehicle status to the Member Experience Manager to ensure member-ready timelines are met.
• Step in to support frontline operations when needed and lead from the floor.
  
  

Administrative & Compliance

• Ensure accurate timekeeping for the “C” technician team and complete a first-pass timecard review each week before payroll close.
  
  

Your Core KPIs

• Technician productivity vs. standard
• Rework and comeback rate
• OOS number
• Tow-in and service appointment SLA attainment
• “C” technician retention
• Timecard accuracy
  
  

What Drives Success For This Role

• 3 years of hands-on automotive technician experience, including at least 1 year leading or supervising technicians.
• ASE certifications preferred.
• Understanding of 6S and Gemba methodology.
• Strong organizational skills and the ability to review raw data for trends.
• Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required.
• Willingness to work outdoors (weather and other conditions vary).
• Ability to carry tools and equipment (up to 50 lbs.), with or without reasonable accommodation.
  
  

What Tops The Tank

• Rest & Relaxation: Flexible PTO policy.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits: Day One - Excellent, low-cost healthcare coverage including medical, dental, vision.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay
• and other amazing perks!
  
  

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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