What are the responsibilities and job description for the Production Supervisor - 1st Shift, CAR (Center Analysis & Repair) position at Flex?
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
WORK HOURS: 1ST SHIFT , M-SAT, 7 AM - 4 PM
Server RMA Operations
General Purpose
Responsible for leading the daily operations of the Center Analysis & Repair (CAR), ensuring safety, quality,
productivity, repair effectiveness, failure analysis accuracy, and customer satisfaction. The CAR Supervisor
manages teams performing server diagnostics, debugging, root cause analysis, board-level repair, and
component replacement.
Principal Accountabilities
Education:
Bachelor's degree preferred/optional, in Electrical Engineering, Electronics Engineering, Computer Engineering, Industrial
Engineering, Manufacturing Engineering or related technical discipline. Equivalent technical education and
relevant experience may be considered.
Required Experience:
Minimum 5 years in electronics manufacturing, failure analysis, debug, repair, test or technical operations.
Minimum 2 Years Of Leadership Or Supervisory Experience.
Technical Knowledge:
Advanced knowledge of electronics troubleshooting, board-level repair, root cause analysis, server architecture,
SMT manufacturing processes, schematics, PCB layouts, diagnostics and repair methodologies.
Preferred Technical Experience:
Server repair and diagnostics; motherboard and level board repair; ASIC troubleshooting and replacement; CPU
and microprocessor diagnostics and replacement; BGA troubleshooting; use of oscilloscopes, digital multimeters,
power supplies and diagnostic equipment.
Leadership & Business Skills:
Strong people management, coaching, communication, conflict resolution and employee development skills.
Advanced Excel preferred. Proficient in Excel, PowerPoint, Word and Outlook. Strong analytical and KPI reporting
capability.
Preferred Qualifications:
Lean Manufacturing experience; Six Sigma Green Belt preferred; IPC-A-610 knowledge; IPC-7711/7721
preferred; ERP/MES experience; Server RMA operation experience.
Direct Reports
Debug Technicians, Repair Technicians, Failure Analysis Technicians and Production Specialists assigned to
CAR operations.
Key Performance Indicators
First Pass Yield (FPY), Repair Yield, Failure Analysis Accuracy, Productivity, Turnaround Time (TAT), Cycle Time,
Customer Escapes, Scrap, Labor Efficiency, Training Certification Compliance, Employee Retention and Safety
Performance.
Preferred Candidate Profile
Strong technical leader with hands-on experience in server repair, board-level troubleshooting, failure analysis,
ASIC and microprocessor repair, SMT processes, KPI management, and leadership in a high-volume electronics
manufacturing environment.
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
WORK HOURS: 1ST SHIFT , M-SAT, 7 AM - 4 PM
Server RMA Operations
General Purpose
Responsible for leading the daily operations of the Center Analysis & Repair (CAR), ensuring safety, quality,
productivity, repair effectiveness, failure analysis accuracy, and customer satisfaction. The CAR Supervisor
manages teams performing server diagnostics, debugging, root cause analysis, board-level repair, and
component replacement.
Principal Accountabilities
- Lead Debug, Failure Analysis, and Repair Technicians.
- Manage daily CAR operations and staffing.
- Monitor and report Productivity, FPY, Repair Yield, TAT, Cycle Time, Utilization, Scrap and Customer Escapes.
- Drive root cause analysis and corrective actions.
- Support server, motherboard, and board-level repair activities.
- Ensure compliance with ESD, ISO, Quality and Safety requirements.
- Support NPI and new repair processes.
- Partner with Engineering, Quality and Manufacturing teams.
- Lead employee coaching, performance reviews and development plans.
Education:
Bachelor's degree preferred/optional, in Electrical Engineering, Electronics Engineering, Computer Engineering, Industrial
Engineering, Manufacturing Engineering or related technical discipline. Equivalent technical education and
relevant experience may be considered.
Required Experience:
Minimum 5 years in electronics manufacturing, failure analysis, debug, repair, test or technical operations.
Minimum 2 Years Of Leadership Or Supervisory Experience.
Technical Knowledge:
Advanced knowledge of electronics troubleshooting, board-level repair, root cause analysis, server architecture,
SMT manufacturing processes, schematics, PCB layouts, diagnostics and repair methodologies.
Preferred Technical Experience:
Server repair and diagnostics; motherboard and level board repair; ASIC troubleshooting and replacement; CPU
and microprocessor diagnostics and replacement; BGA troubleshooting; use of oscilloscopes, digital multimeters,
power supplies and diagnostic equipment.
Leadership & Business Skills:
Strong people management, coaching, communication, conflict resolution and employee development skills.
Advanced Excel preferred. Proficient in Excel, PowerPoint, Word and Outlook. Strong analytical and KPI reporting
capability.
Preferred Qualifications:
Lean Manufacturing experience; Six Sigma Green Belt preferred; IPC-A-610 knowledge; IPC-7711/7721
preferred; ERP/MES experience; Server RMA operation experience.
Direct Reports
Debug Technicians, Repair Technicians, Failure Analysis Technicians and Production Specialists assigned to
CAR operations.
Key Performance Indicators
First Pass Yield (FPY), Repair Yield, Failure Analysis Accuracy, Productivity, Turnaround Time (TAT), Cycle Time,
Customer Escapes, Scrap, Labor Efficiency, Training Certification Compliance, Employee Retention and Safety
Performance.
Preferred Candidate Profile
Strong technical leader with hands-on experience in server repair, board-level troubleshooting, failure analysis,
ASIC and microprocessor repair, SMT processes, KPI management, and leadership in a high-volume electronics
manufacturing environment.
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).