Production Manager - 2nd Shift (M-Sat., 3 pm - 12 Midnight)

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Work Hours: 2nd Shift (M-Sat., 3 pm - 12 Midnight)

Overview:

The Production Manager - 2nd Shift will lead 250 personnel responsible for end-to-end Server RMA (Return Material Authorization) operations, who support a hyperscale customer server environment. This role is responsible for managing high-volume, high-complexity production activities including server disassembly, diagnosis, repair, refurbishment, reassembly, testing, and quality assurance, while consistently meeting stringent SLA, cost, quality, and delivery targets. The ideal candidate is a seasoned production leader with prior experience in server manufacturing, repair, or data center hardware operations, strong people leadership skills, and the ability to operate effectively in a fast-paced, customer-critical environment.

Operational Leadership:

• Lead daily production operations for server RMA and refurbishment lines, including diagnosis, repair, reconfiguration, testing, and final QA.
• Ensure strict adherence to customer SLAs, quality standards, and turnaround time (TAT) requirements.
• Drive continuous improvement initiatives across production throughput, yield, efficiency, and cost reduction.
• Establish and track KPIs related to output, quality, rework rates, labor efficiency, and inventory accuracy.

Technical & Process Excellence:

• Provide strong technical leadership in server hardware systems, including computing, storage, memory, power, and networking components.
• Support and improve test procedures, repair guidelines, and diagnostic processes for complex server platforms.
• Partner with engineering and quality teams to implement new product introductions (NPI) or changes to existing server designs.
• Identify process gaps, failure trends, and systemic issues; drive corrective and preventive actions (CAPA).
  
  

Resource & Production Planning:

• Define and manage material, equipment, tooling, and manpower requirements to meet production demand.
• Prioritize production schedules based on RMA volumes, material availability, engineering constraints, and customer urgency.
• Collaborate with planning, logistics, and supply chain teams to ensure smooth flow of materials and minimal downtime.
• Forecast department operating costs and contribute to budget planning and cost control initiatives.

People Management & Development:

• Lead, coach, and develop supervisors, leads, and production teams to ensure high performance and accountability.
• Build a culture of safety, quality, ownership, and continuous improvement.
• Ensure appropriate training, certification, and skill development for all team members working on server hardware.
• Manage staffing plans, hiring, performance evaluations, and succession planning.

Customer & Stakeholder Engagement

• Act as a primary operations interface for key customers and internal stakeholders regarding production status, escalations, and performance reviews.
• Participate in customer meetings, audits, and operational review
  
  

related to RMA execution.

Resolve complex and often controversial situations involving customer negotiations, priority conflicts, or operational trade-offs.

• Influence cross-functional leadership and senior management to support operational goals and plant performance.

Compliance, Quality & Safety:

• Ensure compliance with internal procedures and external requirements related to ESD, data security, quality systems, and safety regulations.
• Support audits and corrective actions related to ISO, customer-specific, or regulatory requirements.
• Maintain a controlled manufacturing environment that protects customer data, intellectual property, and hardware integrity.

Job Qualifications

Education & Experience:

• Bachelor’s Degree required in any of the following: Engineering, Operations, Supply Chain, or similar.
• 5 years of manufacturing/production leadership from data center-oriented companies or electronics manufacturing companies, which includes proven experience effectively leading multi-shift, high-volume production teams.
• Bilingual proficiency with English and Spanish, highly preferred.
• Career history must reflect progressive experience in production, manufacturing, or operations management.
• Must have industry experience in server manufacturing, repair, RMA, or data center hardware operations, strong people leadership skills, and the ability to operate effectively in a fast-paced, customer-critical environment.
  
  

Technical & Leadership Competencies:

• Deep understanding of server systems, electronic assemblies, and complex electromechanical products.
• Proven ability to manage operations involving tight SLAs, high quality requirements, and demanding customers.
• Strong analytical and problem-solving skills, capable of addressing complex and ambiguous operational challenges.
• Advanced people leadership skills, including performance management, conflict resolution, and team development.
• Ability to understand and influence the strategic impact of the production function across sites and customers.
  
  

Tools & Systems:

• Proficiency with standard office and production tools, including:
• ERP/MES systems, e.g. Baan, Atlas or Flex Flow.
• Reporting and data analysis tools
• Microsoft Office proficiency with Word, Excel (pivot tables experience a must; Macros experience optional), PowerPoint.
• Production dashboards and KPI tracking systems
  
  

Preferred/Ideal Experience:

• Experience working with hyperscale customers (e.g. Cloud Service providers, Internet/Digital platforms, AI or data-driven companies), or similar high-expectation environments
• Background in server RMA, refurbishment, or reverse logistics operations.
• Familiarity with Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.
• Site
  
  

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).