What are the responsibilities and job description for the Desktop Support Technician position at Flex?
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Desktop Support Technician located in Salt Lake City.
Reporting to the IT Manager, the Desktop Support Technician will be responsible for installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.
Shift: Monday - Friday 8:00 am - 5:00 pm
What a typical day looks like:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Desktop Support Technician located in Salt Lake City.
Reporting to the IT Manager, the Desktop Support Technician will be responsible for installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.
Shift: Monday - Friday 8:00 am - 5:00 pm
What a typical day looks like:
- Attend production line incidents
- Maintain AD GPOs
- Maintain knowledge bases and document root causes
- Interact with local networking and corporate licensing, security, firewall, teams to keep the factory up to Flex standards
- Plan monthly patching activities
- Procure hardware and software
- Collaborate with different departments on continuous improvements
- Propose solutions to recurrent issues
- Strong expertise in Windows 10/11 and Windows Server environments, including OS imaging and system maintenance
- Hands-on experience with Active Directory (GPOs), WSUS, Windows patching cycles, ServiceNow, and other desktop support tools
- Solid break/fix and troubleshooting skills for laptops, desktops, docking stations, and peripherals
- Experience supporting and troubleshooting printers (Zebra, Xerox), including drivers, IPs, and print servers
- Foundational networking knowledge and troubleshooting skills (IP vs DHCP, wired vs wireless, VPN, DNS); exposure to MDF/IDF and switches is a plus
- Excellent customer service, communication, and time management skills, with the ability to explain technical issues clearly
- Experience with asset and lifecycle management, spare equipment inventory practices; cloud awareness (cloud vs on‑prem) and relevant certifications (CompTIA A , ITIL) are a plus
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).