What are the responsibilities and job description for the Customer Support Rep position at Flex-Staff?
Customer Support (Call Center) - Full-Time, $20/hour - On-Site in Stevens Point - Starting September 2026
Put your Service, Communication and Tech skills to work in this Customer Support role with our client, a well-respected, reputable Stevens Point business! *This is an on-site position, located in Stevens Point, WI.
Will be taking high volume of inbound phone calls daily to assist customer in areas focused around billing, account maintenance, and eligibility.
Duties include:
- Handling billing inquiries
- Processing payments
- Maintaining up-to-date demographic information
- Updating customer records (email/mailing address, phone number, etc.)
- Reviewing and confirming customer eligibility upon request to terminate coverage and processing or escalating the requests
- Providing clear direction and accurate information to customer
- Following established policy & procedure
- Accurately documenting customer interactions
Schedule:
- Full Time, 1st Shift Hours
- Paid Training (approximatley 2 weeks) from 8am-4:30pm, Monday-Friday
Pay:
- $20/hour
Length:
- Starting September 2026
- Temporary until approximately March 30, 2027
- Proven exceptional attention to detail
- Tech Savy and ability to learn & navigate computer systems and resources
- Strong customer service experience (call center preferred)
- Must be comfortable working with customers over the phone
- Proven reliability and professionalism
For consideration, please forward your resume to
stevenspoint@flexstaff.com
or apply on-line at
www.flexstaff.com
Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
#StevensPoint1
Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
#StevensPoint1
Location/Region: Stevens Point, WI
Salary : $20