What are the responsibilities and job description for the Universal Banker III (Assistant Branch Manager) position at Fleetwood Bank?
Invest in your career with Fleetwood Bank, the only bank with headquarters in Berks County! We are currently hiring a full-time Universal Banker III (Assistant Branch Manager).
Our employees live, work, and play in our community. We are our customer's neighbors. As a true community bank, we are committed to making meaningful differences in our local community!
Fleetwood Bank offers a competitive benefit and salary package, including generous PTO, 401k plan with company match, and 100% company paid health and insurance benefits for employees.
As the UBIII, you will be responsible for daily management of the branch; leading all facets of sales, service and operations of the branch. The ideal candidate will lead the branch team by providing exceptional customer service while achieving budgeted sales goals, acquiring new consumer and business customer relationships, initiating referrals to partners, and deepening all existing customer relationships.
Our employees live, work, and play in our community. We are our customer's neighbors. As a true community bank, we are committed to making meaningful differences in our local community!
Fleetwood Bank offers a competitive benefit and salary package, including generous PTO, 401k plan with company match, and 100% company paid health and insurance benefits for employees.
As the UBIII, you will be responsible for daily management of the branch; leading all facets of sales, service and operations of the branch. The ideal candidate will lead the branch team by providing exceptional customer service while achieving budgeted sales goals, acquiring new consumer and business customer relationships, initiating referrals to partners, and deepening all existing customer relationships.
- Assist with managing the overall and day-to-day operations of the branch; adhering to all operational, security, risk and regulatory related policies and procedures.
- Foster a customer centric culture within the branch and provide customers with a memorable experience.
- Assist the Multi-Site Branch Leader in coaching and developing the team to meet and exceed customers' expectations by uncovering needs, as well as provide problem resolution.
- Help lead the referral process by deepening customer relationships and engaging our multitude of bank partners. Build strong partnerships through clear and effective communication.
- Integrate use of available tools and technology to improve sales presentation, performance, and productivity to achieve branch financial targets.
- Active involvement in the community as well as community/bank events. Develop and maintain key business and community relationships.
- Ability to analyze branch sales, service, operations and financial performance.
- Demonstrates strong acumen in consumer and business banking and lending, sales leadership, customer service, process management, time management, coaching and team member development, communication, and presentation skills.
- HS diploma required, Bachelor's degree preferred
- 2 years of prior retail banking experience required
- Prior management or supervisory experience
- Excellent verbal, written, & presentation skills
- Ability to develop and inspire branch sales staff