What are the responsibilities and job description for the Counter Parts Sales Representative position at FleetPride?
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs.
DUTIES & RESPONSIBILITIES
- Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
- Locate and obtain ordered part for customer from central warehouse or branch.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Write up approved charge sale in accordance with company procedure
- Special order parts on an emergency basis when necessary and appropriate.
- Process approved credits for customer when merchandise is returned.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers’ questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
- Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
EDUCATION AND SKILLS
- High School Diploma (or GED or High School Equivalence Certificate
- Intermediate knowledge level of Windows XP (excel, word and outlook)
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one’s time and the time of others.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
EXPERIENCE
- Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.
WORKING CONDITIONS
WORK ENVIRONMENT
- Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise