Pay for You - Team Lead (Hybrid)

What We Need   FLEETCOR is currently looking to hire a Pay for You Team Lead within our Corpay division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, the Pay for You Team Lead is the primary client services contact responsible for supporting account inquiries, escalations, client satisfaction, and sustaining client growth. This position is responsible for assisting with all aspects of a Pay for You payment and client relationships to ensure satisfaction and effective use of products and services to support portfolio retention. Team Leads will work directly with internal & external customers to provide day to day account support and problem resolution through inbound emails and outbound phone calls.    How We Work   As a Pay for You Team Lead, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing the following: Assigned workspace in Brentwood, TN office/full, home office set up. Company-issued equipment. Formal, hands-on training. Monthly home internet stipend. Role Responsibilities   The responsibilities of the role will include:  The ability to react quickly and decisively to resolve customer issues in a professional manner. Ability to work calmly in a fast-paced team environment and manage special projects without compromising other responsibilities. Responsive to email (Cases); utilize available tools to track appointments and manage priorities. In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to customers. Effectively interact with internal departments to support the customer base. Maintaining detailed account information in the contact management software. Meeting minimum productivity requirements in regard to department goals and standard operating procedures. Performing other duties as assigned.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.   Qualifications & Skills Minimum High School Diploma An Associate's or Bachelor’s degree is preferable, or an equivalent combination of education and experience that is required for the specific job level. Successful Corpay/Comdata experience, preferred ability to be coached, initiative, desire to be successful and strive for a career path within Corpay.     Skills Excellent level of personal organization. Demonstrated strong interpersonal, analytical, attention to detail, and follow-up skills. Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality. Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner. Highly responsive to calls and emails; utilize available tools to track and manage priorities. In-depth knowledge of products, services, and systems; ability to proactively recommend best practices to clients. Proficient phone and computer skills, strong written communication skills Ability to make outbound calls and work with the other internal departments.   Benefits & Perks  Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings, including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Our Company & Purpose FLEETCOR is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.  We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.   Equal Opportunity/Affirmative Action Employer  FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. #LI-KW2#LI-HYBRID#INDSS

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