Retail Experience Innovation Manager

JOB_DESCRIPTION.SHARE.HTML

CAROUSEL_PARAGRAPH

JOB_DESCRIPTION.SHARE.HTML

• Carrboro, North Carolina
• Corporate - Operations
• Company
  
  

Job Description

Our Company

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview:

As a member of the Retail Experience Team, this position leads the identification, testing, and scaling of retail experience innovations across the Fleet Feet brand. This role plays a key part in improving the in-store experience and operational effectiveness, while also developing future leaders through programs like the Operating Partner Development Program (OPDP) and Quick Start.

{Lead Candidate Identified}

Responsibilities:

This role serves as a key driver of retail experience innovation, with ownership of testing, refining, and launching initiatives that improve the in-store experience and operational effectiveness across the brand. Below are some of the main responsibilities of this aspect of the role:

• Proactively identify and evaluate opportunities for retail experience innovation
• Design, execute, and evaluate pilot programs to validate new retail experience concepts
• Leverage cross-functional partnerships as needed to project manage larger initiatives
• Serve as the primary point of contact for testing locations, incorporating qualitative and quantitative feedback to refine initiatives
• Develop and coordinate communication and enablement plans to support brand-wide rollout of successful initiatives
• Champion new initiatives post-launch to support adoption, consistency, and long-term success
  
  

In Addition To This Work, This Role Leads Our Operating Partner Development Program (OPDP), And The Initial Training Of The Quick Start Program For Incoming Franchisees And Operating Partners From Strategy Through Execution. Below Are Some Of The Main Responsibilities Of This Aspect Of The Role:

• Support trainees through the OPDP curriculum
• Recruit for the program while promoting career advancement opportunities internally
• Develop and facilitate training on various retail operations and leadership topics
• Work closely with the local store team to ensure a strong training environment
• Ensure new franchisees have a thorough understanding of the Outfitting Experience and basic store operations as part of the first week of the Quick Start Program
• Enhance the OPDP curriculum as needed on an ongoing basis
  
  

Additional retail experience initiatives may be assigned as business needs evolve.

Qualifications:

Qualifications

• Minimum of five years of experience in retail management or similar field
• Retail store management experience preferred
• Run specialty industry experience preferred
• Ability to travel periodically, at times up to 25%
• Strong presentation skills and comfortable speaking in front of large audiences
• Experience with the Google Suite, Microsoft Word, Excel, PowerPoint, and retail POS systems
• Excellent communication (both verbal and written), collaboration, and facilitation skills
• Strong organizational skills with business-oriented thinking
• Passionate, positive, self-motivated, and detail-oriented
• Collaborative and customer-centric
  
  

Other Requirements:

Position requires occasional walking and standing with light (1-10 lbs.) carrying, lifting, pushing, or pulling. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent talking, hearing, and repetitive motion with the hands, wrists, and/or fingers. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.

Benefits:

• Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
• 401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21 at company-owned stores)
• Training and advancement opportunities across the Fleet Feet brand
• Professional development programs, including mentorship, employee resource groups, and monthly learning sessions
• Community involvement and service initiatives supporting local engagement
• Discounts on training programs and products
• Supportive, passionate teammates who live the mission every day
• Benefits Summary: For full-time employees (30 hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.
  
  

Equal Opportunity & Reasonable Accommodations:

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.