Retail Store Manager

Retail Experience Manager

Location: Fleet Feet Santa Rosa

Job type: Full-time

Fleet Feet Santa Rosa is more than just a store! We’re the heart and soul of the running

and walking community. People visit us in their search for quality gear, but the service,

education, and support they receive defies their expectation.

At Fleet Feet Santa Rosa we deliver an unmatched shoe-fitting experience that utilizes a

visual barefoot analysis and cutting-edge technology. We also provide expert guidance, a

wealth of product knowledge, and genuine and heartfelt encouragement. Our goal is to

connect authentically with every customer as we inspire the athlete in everyone. We aim to

breathe life into everyone who walks into the store, and we do our best to ensure people

leave our store feeling better than they did when they arrived.

The Retail Experience Manager (RXM) brings our vision to life every day. They lead with

passion and purpose. They empower the outfitting team to achieve daily excellence. The

RXM partners with the marketing, buying, and operations teams, and works closely with

regional managers to grow a loyal, thriving, and inclusive customer base. The RXM is

responsible for ensuring the store’s standing as the top specialty running retailer in the area.

RXMs are held to the highest of expectations.

RXM Job Duties:

• Foster and maintain a top-tier store culture that consistently delivers exceptional customer service.
• Develop, coach, and motivate employees to ensure the best possible sales outcomes and operational efficiency.
• Recruit, onboard, and train a team using Fleet Feet’s exemplary training resources.
• Schedule employee shifts, manage the sales floor, maintain seamless store operations, and lead according to Fleet Feet’s vision, mission, and core values.
• Plan and conduct compelling employee training sessions, potent staff meetings, and fair and growth-minded employee performance reviews.
• Implement Fleet Feet’s business strategies to increase store traffic and profitability.
• Collaborate with marketing leads to plan in-store events and community outreach.
• Develop and operate a community-based Training Group Program to engage customers, enhance store presence, and broaden Fleet Feet’s community reach.
• Oversee point of sale and inventory management to ensure accuracy and efficiency in all processes, procedures, and transactions.
• Perform additional duties assigned by Fleet Feet to support the ongoing success of our thriving brand—NOTE: Such duties may fall outside the scope of the role described above.

Qualifiers

• Healthy competitive drive to win.
• 3 years in run specialty, footwear, or other retail experience.
• Demonstrated ability to work independently and in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Dedication to exceptional customer service and relentless staff development.
• Proficient in dealing with budgets, reports, and inventory management.
• Must currently live in, or be willing to relocate to Santa Rosa, CA.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000