What are the responsibilities and job description for the Online Fulfillment Team Member position at Fleet Farm?
At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy working in a physical and fast paced manner, this role is for you!
The Online Fulfillment Team Member will provide a positive customer experience through timely execution and fulfillment of online orders. The Team Member will be responsible for locating merchandise for online customer orders in both the backroom and on the sales floor.
Job duties:
- Complete Buy Online Pickup In Store (BOPIS) orders within a four-hour timeframe to ensure customer satisfaction.
- Ship Pick Pack and Ship (PPS) orders within a two day timeframe, unless specifically marked for next day delivery service.
- Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
- Properly organize, stock, and fulfill layaway orders during the holidays.
- Provide outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner.
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
- Ability to be certified to operate a forklift and other material handling devices.
- Able to lift and move 50 pounds on a regular basis and climb ladders.
- Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.